Product Support Engineer

Product Support Engineer

Full-Time 33750 - 41250 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Support the design-to-delivery lifecycle of electronic target systems and ensure quality across customer sites.
  • Company: Join a leading defence-focused company with a commitment to high standards.
  • Benefits: Generous holiday, pension contributions, enhanced parental pay, and private medical insurance.
  • Other info: Dynamic role with opportunities for continuous improvement and career growth.
  • Why this job: Make a real impact in a mission-critical environment while travelling and showcasing your skills.
  • Qualifications: Qualification in Electronics and experience in electronic testing and customer support.

The predicted salary is between 33750 - 41250 £ per year.

Overview

In this role you will support the design-to-delivery lifecycle of electronic target systems, ensuring quality, testing, and servicing across customer sites.

You will be part of the Production Team enabling reliable outputs for global clients, while identifying improvements to documentation and processes.

The position combines hands-on fault finding, field servicing, and technical liaison with internal and external stakeholders.

You will work in a defence-focused, high-standard environment with opportunities to travel and contribute to mission-critical demonstrations.

  • Pay / Benefits
  • generous holiday entitlement
  • employer pension contributions
  • enhanced maternity and paternity pay
  • discounted Health Cash Plans
  • Private Medical Insurance
  • Dental Insurance

Responsibilities

  • Manufacture, inspect, and test products to meet timescales and specifications
  • Perform functional testing, fault finding, and calibration of electronic assemblies and ground support equipment
  • Carry out servicing and repair at customer sites, including independent field work
  • Act as technical point of contact for internal teams and customers
  • Interpret electrical schematics, BOMs, drawings, and test specs
  • Maintain accurate production, test, and calibration records
  • Suggest improvements to build, test, and inspection documentation with measurable benefits
  • Highlight opportunities to improve ATE and Cirris test systems to boost throughput, efficiency, and reliability
  • Assist in creating, reviewing, and maintaining Production SOPs and test procedures
  • Key requirements
  • Qualification in Electronics (BTEC, HNC, or City & Guilds)
  • Experience in electronic testing (RF testing, fault finding, calibration) and use of test equipment
  • Customer-facing support or onsite servicing experience
  • Ability to interpret electrical schematics and technical documentation
  • Familiarity with IPC standards and electronic assembly inspection techniques
  • Understanding of electronic production and manufacturing processes
  • Strong verbal and written communication skills across technical and non-technical audiences
  • IT literate with Microsoft Office and electronic test/reporting systems
  • Understanding of electronic test methodologies and measurement techniques
  • Attention to detail and commitment to quality and continuous improvement
  • Flexible and adaptable, with ability to travel (often on short notice)
  • Eligibility for SC clearance
  • Strong analytical and problem-solving skills
  • Effective communication with diverse audiences
  • Independent work ethic and teamwork
  • RF testing
  • Electrical schematics interpretation
  • BOMs and engineering drawings

Product Support Engineer employer: QinetiQ

At QinetiQ, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Boscombe Down facility, where innovation meets defence technology. Our commitment to employee growth is evident through our inclusive culture, competitive benefits, and opportunities for professional development, ensuring that every team member feels valued and empowered to contribute to meaningful projects that protect lives. Join us and be part of a diverse team that thrives on collaboration and creativity, all while enjoying the unique advantages of working at a site renowned for its aviation and aerospace capabilities.

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Contact Details:

QinetiQ Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Product Support Engineer

Join Engineering Meetups!

Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Product Support Engineer role you’re after at QinetiQ.

Show Off Your Projects!

Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at QinetiQ a taste of what you can bring to the table!

Engage with Online Communities

Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at QinetiQ.

Apply Through Company Websites

When you spot a role like Product Support Engineer at QinetiQ, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.

We think you need these skills to ace Product Support Engineer

Electronics Qualification (BTEC, HNC, or City & Guilds)
Electronic Testing (RF Testing, Fault Finding, Calibration)
Use of Test Equipment
Customer-Facing Support
Field Servicing Experience
Interpretation of Electrical Schematics
Familiarity with IPC Standards

Some tips for your application 🫡

Showcase Your Technical Expertise:When applying for an engineering role like Product Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.

Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at QinetiQ a clear picture of the value you can bring.

Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to QinetiQ specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!

Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.

How to prepare for a job interview at QinetiQ

Brush Up on Core Engineering Principles

Before heading into the interview with QinetiQ, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!

Show Off Your Problem-Solving Skills

Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.

Relate Your Experience to the Role

In a full-time role, employers like QinetiQ want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.

Know Your Tools and Software

Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.