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- Tasks: Provide first-line technical support and troubleshoot hardware/software issues.
- Company: Leading defence technology company with a focus on innovation.
- Benefits: Matched contribution pension scheme and extra holiday options.
- Other info: Work 37 hours a week on-site with on-call rotation.
- Why this job: Join a dynamic team and make a difference in tech support.
- Qualifications: Strong interpersonal skills and prior IT support experience required.
The predicted salary is between 30000 - 40000 £ per year.
A leading defense technology company seeks an IT Support Services Agent to provide first-line technical support at their Farnborough location.
Responsibilities include:
- Troubleshooting hardware/software issues
- Managing IT service requests
- Ensuring high-quality customer service
Candidates should have:
- Strong interpersonal skills
- Prior IT support experience
- Knowledge of Microsoft technologies
The role requires SC clearance eligibility and involves working 37 hours per week on-site, along with participating in an on-call rotation.
Benefits include a matched contribution pension scheme and additional holiday options.
On-Site IT Support Agent – First-Line Helpdesk employer: QinetiQ
Contact Detail:
QinetiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Agent – First-Line Helpdesk
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our troubleshooting skills and customer service approach, as these are key for the role.
✨Tip Number 3
Show off your tech knowledge! Brush up on Microsoft technologies and any relevant tools that might come up during the interview. We want to demonstrate that we’re not just familiar but confident with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace On-Site IT Support Agent – First-Line Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and knowledge of Microsoft technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the On-Site IT Support Agent role. Share specific examples of how you've provided excellent customer service in past roles – we love a good story!
Show Off Your Interpersonal Skills: Since this role involves a lot of interaction with customers, make sure to highlight your strong interpersonal skills in your application. We’re looking for someone who can communicate effectively and keep a cool head under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at QinetiQ
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies and common hardware/software issues. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Interpersonal Skills
Since this role involves a lot of customer interaction, practice how you communicate technical information clearly and patiently. Think of examples where you've successfully helped someone with a tech issue, highlighting your ability to remain calm and supportive under pressure.
✨Understand the Company Culture
Research the defence technology company’s values and mission. Tailor your responses to reflect how your personal values align with theirs, and be prepared to discuss why you’re excited about working in this sector, especially in a role that supports critical operations.
✨Prepare for On-Call Scenarios
Since the job includes an on-call rotation, think about how you would handle urgent IT issues outside of regular hours. Be ready to share your thoughts on prioritising tasks and managing stress during high-pressure situations, as this will demonstrate your readiness for the role.