At a Glance
- Tasks: Provide technical support and resolve incidents across various IT services and technologies.
- Company: Join QinetiQ, a leader in defence technology and innovation.
- Benefits: Competitive salary, generous holiday allowance, and health benefits.
- Other info: Inclusive workplace with excellent career growth and volunteering opportunities.
- Why this job: Work with cutting-edge tech and brilliant minds to make a real impact.
- Qualifications: 3+ years in IT support, strong Windows/Linux skills, and networking knowledge.
The predicted salary is between 44550 - 49500 £ per year.
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a 2nd Line Support Engineer at our site in Malvern, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
The Role
As an L2 Service Support Engineer you will be part of a highly technical, cross functional team providing support engineering as a service across multiple services and products lines within the QinetiQ managed service portfolio. Focusing exclusively on Customer IT, this role forms a vital component of the UKI Service Operations support model. You will be working on a variety of infrastructures, tooling, software and hardware and bespoke systems with exposure to new emerging technologies. Day-to-day, you'll provide technical support, incident resolution, system maintenance and change implementation while working closely with customers, vendors and internal engineering teams. You'll help maintain the availability, security and performance of critical systems operating within a highly secure environment.
Your responsibilities will include:
- Resolving incidents and service requests across a broad range of IT services and technologies
- Supporting system administration, maintenance, patching and configuration activities
- Working closely with customers, third-party suppliers and internal support teams to ensure timely issue resolution
- Implementing technical changes in accordance with established change management processes
- Producing accurate technical documentation, reports and operational procedures
- Willingness to be part of the outside hours rota
Essential experience of the 2nd Line Support Engineer:
- At least 3 years' experience in an IT Support, Infrastructure Support or 2nd Line Support role
- Experience administering and troubleshooting Windows and/or Linux environments
- Strong understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls
- Experience patching, maintaining and supporting enterprise systems and infrastructure
- Experience using ITSM and Service Desk tools within an ITIL-aligned environment
- Understanding of cloud computing concepts and modern IT operational practices
Essential qualifications for the 2nd Line Support Engineer:
- Current DV clearance preferred
- Minimum of 3 years' professional IT support experience
- Experience working within highly secure or restricted environments
This role is 37 hours per week based at our Malvern site with a minimum average site attendance of three days per week. The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security.
Please note that all applicants for this role must be willing to go through DV Clearance.
Our Recruitment Process: At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing. One of our recruitment team will contact you.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.
Why Join QinetiQ? As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential.
Our Benefits:
- Matched contribution pension scheme, with life assurance
- Generous holiday allowance, with the option to purchase additional days
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
- We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
- Volunteering Opportunities - helping charities and local community
IT Support Engineer in Great Malvern employer: QinetiQ
At QinetiQ, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Boscombe Down facility, where innovation meets defence technology. Our commitment to employee growth is evident through our inclusive culture, competitive benefits, and opportunities for professional development, ensuring that every team member feels valued and empowered to contribute to meaningful projects that protect lives. Join us and be part of a diverse team that thrives on collaboration and creativity, all while enjoying the unique advantages of working at a site renowned for its aviation and aerospace capabilities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Great Malvern
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QinetiQ values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QinetiQ might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QinetiQ!
✨Direct Apply to QinetiQ
Let's not forget to apply directly through the QinetiQ website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Great Malvern
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QinetiQ.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QinetiQ. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QinetiQ
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
