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- Tasks: Provide first-line IT support and solve technical issues for internal users.
- Company: Leading tech company in Farnborough with a focus on quality service.
- Benefits: Competitive benefits package and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: 1 year of IT support experience and strong problem-solving abilities.
- Other info: Participate in an on-call rotation and work with various technologies.
The predicted salary is between 28800 - 43200 £ per year.
A leading technology company in Farnborough is looking for an IT Support Services Agent to deliver first-line technical support to internal users, ensuring high-quality service across various IT environments.
The ideal candidate will have at least 1 year of experience in IT support, strong problem-solving skills, and the ability to communicate effectively with diverse users.
This role includes participating in an on-call rotation for after-hours support and involves various technologies, including mobile devices.
The company offers a competitive benefits package.
First-Line IT Support Specialist - Azure & Mobile in Farnborough employer: QinetiQ
Contact Detail:
QinetiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line IT Support Specialist - Azure & Mobile in Farnborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle tricky situations with users, especially around Azure and mobile devices. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills during the interview! Use real-life examples from your past experience to demonstrate how you tackled issues. This is your chance to impress them with your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace First-Line IT Support Specialist - Azure & Mobile in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Azure and mobile devices. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Communicate Clearly: Since you'll be dealing with diverse users, it's important to showcase your communication skills. Use clear and concise language in your application to demonstrate how you can explain technical concepts simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at QinetiQ
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure and mobile technologies. Be prepared to discuss specific issues you've resolved in the past and how you approached them. This will show that you have the hands-on experience they’re looking for.
✨Practice Problem-Solving Scenarios
Think of common IT support scenarios and how you would handle them. Practising these can help you articulate your thought process during the interview. They might even throw a hypothetical problem your way, so being ready will give you an edge.
✨Communicate Clearly and Confidently
Since you'll be dealing with diverse users, effective communication is key. Practice explaining technical concepts in simple terms. This will demonstrate your ability to connect with users who may not be as tech-savvy.
✨Show Enthusiasm for After-Hours Support
The role includes participating in an on-call rotation, so express your willingness to take on this responsibility. Highlight any previous experience with after-hours support or your understanding of its importance in maintaining service quality.
