Join us as a Senior Service Consultant at either our Bristol or Malvern site, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. The RoleAs a Senior Service Consultant, you will provide subject matter expertise (SME) across QinetiQ's full-service portfolio, focused on leading and contributing to Bid and Pre Bid activities. This includes shaping high quality bid responses, integration, and management requirements are fully understood, articulated, and aligned to customer expectations.
Day-to-day, you will be working collaboratively with customer facing teams designing and delivering service integration, support, and management models throughout the full-service lifecycle. A key part of the role is engaging directly with the Ministry of Defence and wider government stakeholders, and associated delivery partners to support the development of operationally sound and compliant solutions.
Acting as an SME, providing service lifecycle insight to support bid responses and proposals, identifying customer and business requirements, and defining suitable support models with associated cost estimatesOperating autonomously, demonstrating the ability to independently resolve complex issues with minimal directionEnsuring all proposed customer solutions are fully aligned with established Service and Technical Operations policies, standards, and processesInfluencing stakeholders at a range of positions and levels, promoting alignment, understanding, and positive outcomesCollaborating with SD&T (Service Design and Transition), Service Operations, and Technical Operations teams to ensure service design packages are fully developed, approved, and ready to enable a successful Service TransitionApplying knowledge of MoD bid processes, frameworks, and solution requirements to shape compliant, high quality service inputs into MoD bid submissions and supporting documentationEssential experience of the Senior Service Consultant: Significant experience in Service Design, Service Architecture, and Service Development within large and complex organisationsDemonstrable experience contributing to or leading Bid and Pre Bid activities, including producing high quality service inputs, support models, and costed responsesProven background working within Ministry of Defence (MoD) environments or government environments, applying knowledge of governance, service expectations, risk, and operational constraintsPrevious experience shaping and contributing to MoD bid submissions, including interpreting requirements, aligning solutions to MoD frameworks, and producing compliant service documentationStrong track record of engaging and influencing senior stakeholders, customers, partners, and internal teams across a variety of levels and organisational structuresPrevious experience producing service artefacts, including service models, integration diagrams, high-level plans, service design packages, and operational documentationEssential qualifications for the Senior Service Consultant: ITIL 4 Managing professional or other advanced ITIL certifications beyond foundational levelSAFe certification or equivalent experience working within SAFeWe value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
Hybrid working patterns available. This role will involve travel to other sites or customer sites.
MalvernThe Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK's defence capabilities. Visit our website to read more about our diverse and inclusive workplace culture.
Our BenefitsMatched contribution pension scheme, with life assuranceGenerous holiday allowance, with the option to purchase additional daysOptions to join Health Cash Plan, Private Medical Insurance and Dental InsuranceEmployee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much moreWe are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition SchemeVolunteering Opportunities - helping charities and local communityOur Recruitment Process: We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported.
If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Hiring: Consultant Services Administrator in Bristol employer: QinetiQ
At QinetiQ, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Boscombe Down facility, where innovation meets defence technology. Our commitment to employee growth is evident through our inclusive culture, competitive benefits, and opportunities for professional development, ensuring that every team member feels valued and empowered to contribute to meaningful projects that protect lives. Join us and be part of a diverse team that thrives on collaboration and creativity, all while enjoying the unique advantages of working at a site renowned for its aviation and aerospace capabilities.
