Receptionist, Fixed Term Contract in Amesbury

Location: MoD Boscombe Down, Amesbury, Wiltshire

Role Type: 12 Month Fixed Term Contract, Full Time

Overview

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a receptionist on a 12-month fixed term contract at our Boscombe Down site in Amesbury, Wiltshire.

Role Purpose

Undertake a range of reception duties across the business, always presenting a positive image of QinetiQ and ensuring that processes and procedures are continuously followed.

Key Accountabilities

• Demonstrate understanding of the concepts of Reception and customer services
• Uphold the site security requirements in relation to contractors and site visitors as the first line of defence for security compliance
• Act as the face of QinetiQ Boscombe Down for all visitors to site and ensure an exceptional visitors experience whilst in reception
• Ensure quality of output from self, and others where appropriate
• Identify issues within own remit and use standard practice to resolve where appropriate
• Communicate and exchange information using tact and diplomacy
• Demonstrate understanding of how the team integrates with others to accomplish objectives
• Ensure a prompt and polite service for all contractors and visitors while maintaining site access requirements and ensuring a positive customer experience

Outputs

• Perform daily checks to ensure visitors are booked onto site in advance with all required detail provided
• Greet visitors at reception and book them onto site
• Contact contractor hosts and escorts to ensure site access rules are upheld at all times
• Maintain a range of records, entering, collating and organising data using standard methods to assist with data analysis
• Provide reception service and assistance to internal and external customers
• Manage a large volume of calls and emails
• Administration of complex visitor bookings, including contractors, VIPs and groups
• Provide support to groups of visitors, e.g. booking onto site, using standard procedures and in line with health and safety and security requirements
• Liaise effectively with visitor hosts and escorts
• Assist team members with the organisation of events
• Make diary entries accurately and clearly
• Photocopying, printing, shredding etc. in accordance with health and safety instructions
• Provide holiday/sickness cover for other members of the team as required across the site operations function
• Provide additional support to the BCE Site Operations Function as required
• Produce all hard passes for Contractors, QinetiQ staff, permanent contractors and resident lodgers in line with guidance from Site office and Security
• Manage stock items for reception and the systems (SYSIS, SATEON etc) ensuring we do not run out
• Keep up to date with procedures for both Contractor Control and Main Reception

Key Capabilities/Knowledge

• Excellent interpersonal and communication skills
• Good working knowledge of Microsoft Word and Outlook
• Good organisational skills with the ability to multi-task
• An excellent team player
• Attention to detail
• Willingness to learn new skills and processes
• A commitment to continuous improvement both personal and process
• Commitment to delivering excellent customer service
• Ability to understand and uphold security access requirements across all stakeholders

Experience & Qualifications

Essential:

• Experience in a customer facing role, contractor control or reception environment
• Demonstrable business administration experience equivalent to NVQ Level 3

Desirable:

• Business admin or customer service qualification to NVQ Level 3
• Security clearance a distinct advantage

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential.

Our Benefits

• Matched contribution pension scheme, with life assurance
• Competitive holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• Armed Forces Covenant support and Defence Employer Recognition Scheme Gold Award
• Volunteering Opportunities - helping charities and local community

Our Recruitment Process

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed. Applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. For further information on National Security Vetting, see UK government guidance.