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- Tasks: Be the friendly face of QinetiQ, welcoming visitors and managing reception duties.
- Company: Join QinetiQ, a leader in defence technology and innovation.
- Benefits: Enjoy competitive pay, holiday perks, and health plans.
- Why this job: Make a difference by providing exceptional customer service in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunities for personal growth and teamwork in an inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Location: MoD Boscombe Down, Amesbury, Wiltshire
Role Type: 12 Month Fixed Term Contract, Full Time
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a receptionist on a 12-month fixed term contract at our Boscombe Down site in Amesbury, Wiltshire.
Role Purpose
Undertake a range of reception duties across the business, always presenting a positive image of QinetiQ and ensuring that processes and procedures are continuously followed.
Key Accountabilities
- Demonstrate understanding of the concepts of Reception and customer services
- Uphold the site security requirements in relation to contractors and site visitors as the first line of defence for security compliance
- Act as the face of QinetiQ Boscombe Down for all visitors to site and ensure an exceptional visitors experience whilst in reception
- Ensure quality of output from self, and others where appropriate
- Identify issues within own remit and use standard practice to resolve where appropriate
- Communicate and exchange information using tact and diplomacy
- Demonstrate understanding of how the team integrates with others to accomplish objectives
- Ensure a prompt and polite service for all contractors and visitors whilst maintaining site access requirements and ensuring a positive customer experience
- Perform daily checks to ensure visitors are booked onto site in advance with all required detail provided
- Greet visitors at reception and book them onto site
- Contact contractor hosts and escorts to ensure site access rules are upheld at all times
- Maintain a range of records, entering, collating and organising data using standard methods to assist with data analysis
- Provide reception service and assistance to internal and external customers
- Manage a large volume of calls and emails
- Administration of complex visitor bookings, including contractors, VIPs and groups
- Provide support to groups of visitors, e.g. booking onto site, using standard procedures and in line with health and safety and security requirements
- Liaise effectively with visitor hosts and escorts
- Assist team members with the organisation of events
- Make diary entries accurately and clearly
- Photocopying, printing, shredding etc. in accordance with health and safety instructions
- Provide holiday/sickness cover for other members of the team as required across the site operations function
- Provide additional support to the BCE Site Operations Function as required
- Produce all hard passes for Contractors, QinetiQ staff, permanent contractors and resident lodgers in line with guidance from Site office and Security
- Manage stock items for reception and the systems (SYSIS, SATEON etc) ensuring we do not run out
- Keep up to date with procedures for both Contractor Control and Main Reception
Key Capabilities/Knowledge
- Excellent interpersonal and communication skills
- Good working knowledge of Microsoft Word and Outlook
- Good organisational skills with the ability to multi-task
- An excellent team player
- Willingness to learn new skills and processes
- A commitment to continuous improvement both personal and process
- Commitment to delivering excellent customer service
- Ability to understand and uphold security access requirements across all stakeholders
Experience & Qualifications
- Experience in a customer facing role, contractor control or reception environment
- Demonstrable business administration experience equivalent to NVQ Level 3
- Business admin or customer service qualification to NVQ Level 3
- Security clearance a distinct advantage
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential.
Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq
Benefits
- Matched contribution pension scheme, with life assurance
- Competitive holiday allowance, with the option to purchase additional days
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
- We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
- Volunteering Opportunities - helping charities and local community
Our Recruitment Process
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.
For further information on National Security Vetting, please see the link below.
UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)
Receptionist in Amesbury employer: QinetiQ
Contact Detail:
QinetiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Amesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on QinetiQ. Understand their mission and values, and think about how your skills as a receptionist can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and reception duties. Think about examples from your past experiences that demonstrate your skills in communication, organisation, and problem-solving. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role where you'll be the face of the company. Choose professional attire that reflects the company's culture. Looking the part can boost your confidence and set a positive tone for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Amesbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like receptionist where customer service is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in customer service and reception duties. We love seeing how your skills align with what we’re looking for at QinetiQ!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re looking for someone who can manage a large volume of calls and emails, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us at QinetiQ there.
How to prepare for a job interview at QinetiQ
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the receptionist role at QinetiQ. Familiarise yourself with the key accountabilities and responsibilities listed in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to communicate effectively and handle multiple tasks while maintaining a positive attitude.
✨Demonstrate Security Awareness
Since site security is crucial, be ready to discuss how you would uphold security requirements. Think about scenarios where you had to manage access or ensure compliance with procedures. Showing that you take security seriously will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
