Inzpire - IT Helpdesk Engineer in Lincoln

We are a highly innovative and rapidly growing defence and technology company that design, develop, and deliver some of the world’s most advanced defence related training, products, and services. We were recently crowned Employer of the Year at the British Ex-Forces in Business Awards 2023. We have been listed as one of the ‘100 Best Large Companies to Work For’ in the UK and Midlands by Best Companies several times as well as achieving ‘Best Companies 3 Star Accreditation’ and a rating of ‘world-class’ for our employee engagement on a number of occasions. We are also proud to have been honoured with two Queen’s Awards for Enterprise in Innovation, for our next-generation GECO military mission planning system.

As part of a unique and specialist defence company, our friendly team consists of experienced and highly capable individuals, working together with a mature ‘can do’ work ethic. Our central business functions are located in an easily accessible, bright and modern head office to the west of Lincoln, alongside our mission systems team, while the majority of our operational specialists are embedded alongside our Defence customers.

Due to continued growth we are looking for a proactive and customer focussed Helpdesk Engineer to join our IT team. You’ll be the first point of contact for technical support, helping to resolve hardware and software issues while maintaining the performance and security of our corporate infrastructure. This is a great opportunity for someone who enjoys problem-solving, supporting users, and developing their technical skills in a fast-paced environment.

Essential

• Excellent communication skills (both in person and remote)
• Good problem solving and troubleshooting ability
• Customer-focussed with a desire to help users
• Customer service experience
• Solid technical knowledge across Windows and common business applications
• Ability to learn quickly and adapt to new technologies
• Strong organisational and prioritisation skills

Desirable

• Previous experience in a helpdesk or IT support environment
• Experience delivering user onboarding or training
• Hands-on experience with Cloud technologies (Microsoft 365)
• Exposure to Active Directory and endpoint management

Due to the nature of elements of the role, the successful applicant must be a UK National and may be required to successfully complete National Security Vetting which may require criminal record, security service and credit reference checks; qualification will also normally require a minimum UK residency of at least 5 years.

If you have the required background and are interested in joining a high-performing team, supporting the delivery of exceptional award-winning products and services to our customers, we would be delighted to hear from you. Please click apply and follow the instructions to upload your CV. Please note that we are part of the QinetiQ group and you will be taken to the QinetiQ careers website in order to complete your application.

Benefits

• 30 days paid holiday plus 8 days bank holidays per year.
• Uncapped paid leave scheme (upon successful completion of probation period).
• Company provided private medical and dental insurance.
• QinetiQ Share Incentive Scheme.
• Enhanced maternity and paternity pay.
• Annual profit and performance related pay scheme.
• Death in service (x4 salary).
• Company contributions into a group personal pension scheme.
• Business travel insurance.
• Tax efficient cycle to work and charitable giving schemes.
• Tax efficient electric vehicle company car scheme.

Inzpire are committed to creating an inclusive and respectful environment for current and prospective employees. We recognise that a diverse, talented and highly motivated workforce is pivotal to our continuing success, therefore our selection decisions are based on the merit of the individual, irrespective of their race, colour, religion, gender, age, sexual orientation, marital status, disability or any other characteristic. We genuinely recognise the benefits of a diverse and inclusive working environment. We are proud to be a Disability Confident Committed Employer, a supportive signatory of the Armed Forces Covenant and a Gold award winner within the Defence Employer Recognition Scheme. We are therefore delighted to offer a guaranteed interview scheme to service leavers, reservists and military spouses or partners (including those of service leavers) who meet all our advertised requirements.