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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for internal users.
- Company: Join QinetiQ, a leader in defence technology and innovation.
- Benefits: Enjoy competitive salary, generous holidays, and health benefits.
- Other info: Work in a vibrant environment with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic team creating cutting-edge solutions that protect lives.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as an IT Support Services Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
The Role
As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments. Day-to-day, you’ll respond to incidents, service requests, and general IT queries with a focus on high-quality, customer-centric service delivery.
Your responsibilities will include:
- Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
- Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
- Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
- Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
- Providing clear, friendly, and professional communication to users of varying technical ability
- Documenting steps taken to resolve issues, contributing to the knowledge base where applicable
Essential experience of the IT Support Services Agent:
- Excellent communication and interpersonal skills with a customer-focused empathetic approach
- The ability to work independently and as part of a team
- Previous experience working in an IT support or helpdesk role
- Working knowledge of Microsoft Windows and Office 365
- Working knowledge of Active Directory / Azure AD account administration
- The ability to follow documented procedures and contribute to knowledge articles
Essential qualifications for the IT Support Services Agent:
- ITIL Foundation v4 certification (or willingness to obtain) is desirable
This role is 37 hours per week based at Farnborough and is fully on-site. You will also be required to partake in an on-call rotation providing after-hours support in line with business requirements.
Our Benefits:
- Matched contribution pension scheme, with life assurance
- Generous holiday allowance, with the option to purchase additional days
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
- Volunteering Opportunities - helping charities and local community
Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard, and supported.
Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
IT Support Services Agent in Farnborough employer: QinetiQ Security & Defense Contractors
Contact Detail:
QinetiQ Security & Defense Contractors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Services Agent in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current employees at QinetiQ on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills. We want to see that customer-centric approach in action!
✨Tip Number 3
Show off your tech knowledge! Brush up on Microsoft Windows, Office 365, and Azure AD. Being able to speak confidently about these tools will show you're ready to hit the ground running as an IT Support Services Agent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the QinetiQ team.
We think you need these skills to ace IT Support Services Agent in Farnborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Support Services Agent role. Highlight your relevant experience, especially in IT support and customer service, to show us you’re the perfect fit!
Show Off Your Skills: Don’t forget to mention your technical skills, like your knowledge of Microsoft Windows, Office 365, and Azure AD. We want to see how you can contribute to our team with your expertise!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at QinetiQ Security & Defense Contractors
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory/Azure AD. Be ready to discuss how you've used these technologies in past roles, as this will show your familiarity with the tools you'll be working with.
✨Customer-Centric Mindset
Since the role focuses on providing high-quality, customer-centric service, think of examples where you've gone above and beyond for a user. Prepare to share stories that highlight your communication skills and empathetic approach.
✨Problem-Solving Skills
Be prepared to walk through your troubleshooting process for common IT issues. Think about how you would handle a scenario where a user is experiencing a network problem or software glitch, and explain your thought process clearly.
✨Documentation Matters
Highlight your experience with documenting solutions and contributing to knowledge bases. Bring examples of how your documentation has helped improve processes or assisted colleagues in resolving issues more efficiently.