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- Tasks: Manage the transition of new services and support for complex projects.
- Company: Join QinetiQ, a leader in defence technology and innovation.
- Benefits: Enjoy a matched pension scheme, generous holidays, and health insurance options.
- Why this job: Be part of a diverse team solving complex challenges with cutting-edge technology.
- Qualifications: Experience in Service Transition within large organisations; AGILE framework knowledge preferred.
- Other info: This role is fully on-site in Malvern and requires DV clearance.
The predicted salary is between 43200 - 72000 £ per year.
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Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Service Transition Manager at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
The Role:
As a Service Transition Manager you will be working in an internal and customer facing role which is responsible for managing the transition of new and changing services and their support for complex programmes and projects.
Day-to-day, you willbe working closely with the Head of Tech & Service Operations to ensure that service management and operational requirements are met during project delivery.
Your responsibilities will include:
- Working as a Subject Matter Expert providing Service Design and transition
- Leading on the transition of services and solution into Live Service, as required ensuring service operations is ready to support the service
- Working with Service Design and Transition colleagues, the service desk and technical operations team to ensure service design artefacts are included within the backlog
- Ensuring all aspects of service readiness are completed prior to go live
- Coordinating with project managers, service owners, development and operational teams
- Defining and managing the early life support and the transition plan to BAU ownership
Essential experience of the Service Transition Manager:
- Significant experience in a Service Transition role within a large complex organisation
- Previous experience driving customer excellence across a complex service portfolio
- The ability to deliver within an AGILE framework with a strong operational understanding of service concepts and techniques
- Previous experience of working across diverse services, products and business
- The ability to analyse data and solve complex problems to ensure risks are minimised and the continuation of the services delivered
Essential qualifications for the Service Delivery Lead:
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
This role is 37 hours per week based at Malvern and is fully on-site.
Please note DV clearance will be required for this role
Malvern
The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.www.qinetiq.com/en/careers/life-at-qinetiq
- Matched contribution pension scheme, with life assurance
- Generous holiday allowance, with the option to purchase additional days
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
- We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
- Volunteering Opportunities – helping charities and local community
Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.
Please note that all applicants for this role must be willing to go through DV Clearance.
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Service Transition Manager employer: QINETIQ LIMITED
Contact Detail:
QINETIQ LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager
✨Tip Number 1
Familiarise yourself with the AGILE framework, as this role requires a strong operational understanding of service concepts within that context. Consider taking an online course or reading up on AGILE methodologies to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the defence technology sector, especially those who have experience in service transition roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you successfully managed service transitions or improved customer excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research QinetiQ's recent projects and innovations in defence technology. Being knowledgeable about their work will not only help you tailor your application but also impress interviewers with your genuine interest in the company.
We think you need these skills to ace Service Transition Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Transition Manager position. Understand the key responsibilities and required experience, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your significant experience in service transition roles, particularly within large complex organisations. Use specific examples that demonstrate your ability to drive customer excellence and deliver within an AGILE framework.
Showcase Problem-Solving Skills: Since the role requires analysing data and solving complex problems, include examples in your application that showcase your analytical skills and how you've successfully minimised risks in previous projects.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for QinetiQ. Mention their commitment to innovation and teamwork, and express how your values align with their diverse and inclusive workplace culture.
How to prepare for a job interview at QINETIQ LIMITED
✨Understand the Role
Make sure you have a clear understanding of what a Service Transition Manager does. Familiarise yourself with the responsibilities outlined in the job description, such as managing service transitions and working closely with various teams. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience
Prepare to discuss your previous experience in service transition roles, especially within large organisations. Be ready to provide specific examples of how you've driven customer excellence and managed complex service portfolios, as this is crucial for the role.
✨Demonstrate Problem-Solving Skills
Since the role requires analysing data and solving complex problems, think of instances where you've successfully navigated challenges in service delivery. Highlight your ability to minimise risks and ensure continuity of services, as this will resonate well with the interviewers.
✨Emphasise Team Collaboration
QinetiQ values teamwork and collaboration across diverse backgrounds. Prepare to discuss how you've worked effectively with cross-functional teams in the past, and be ready to share examples that demonstrate your ability to blend different perspectives and disciplines.
