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- Tasks: Manage change processes and ensure smooth IT infrastructure updates at RAF Waddington.
- Company: QinetiQ is a leader in defence technology, creating innovative solutions for modern military operations.
- Benefits: Enjoy a matched pension scheme, generous holidays, health plans, and employee discounts.
- Why this job: Join a diverse team tackling complex challenges and making a real impact on defence technology.
- Qualifications: Strong customer service skills, ITIL 4 Foundation, and a willingness to learn are essential.
- Other info: This role is fully on-site in Lincoln, with opportunities for volunteering and community support.
The predicted salary is between 43200 - 72000 £ per year.
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Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as Change Manager at our Lincoln site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
The Role:
As a Change Manager you will join a team based at RAF Waddington, Lincolnshire being responsible for overseeing and managing the day to day implementation and management of the change management process.
Day-to-day, you willbe ensuring that changes to the IT infrastructure and services are executed smoothly, minimising disruptions and adhering to ITIL best practice.
Your responsibilities will include:
- Applying an ITIL best practice for change management following established workflows and operating procedures
- Ensuring that all process and policy documentation is maintained under document control delivering consistent and high quality service to the customer
- Collaborating with team members and contributing towards service improvement opportunities
- Producing management information to all stakeholders of the supported applications/products and services
- Producing reports and ensuring all standards and regulatory compliance practices are adhered to
- Updating training, creating awareness and publicising new change management capabilities
Essential experience of the Change Manager:
- Strong customer service experience with strong administration skills
- Previous experience of Continuous Service Improvement and Change Management
- A good understanding of reporting and analytics skills that provide clear insights
- ITIL 4 Foundation
- Strong service delivery skills and relationship management skills
Essential qualifications for the Change Manager:
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
This role is 37 hours per week based at Lincoln and is fully on-site.
Lincoln
The Lincoln facility is integral to advancing defence technology and providing innovative solutions to meet the demands of modern military operations. Often working in collaboration with other defence organisations, academia and government agencies to foster innovation and develop integrated solutions and complex defence problems.
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.www.qinetiq.com/en/careers/life-at-qinetiq
- Matched contribution pension scheme, with life assurance
- Generous holiday allowance, with the option to purchase additional days
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
- We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
- Volunteering Opportunities – helping charities and local community
Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.
Please note that all applicants for this role must be willing to go through DV Clearance.
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Change Manager employer: QINETIQ LIMITED
Contact Detail:
QINETIQ LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially the Change Management process. Understanding these principles will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of QinetiQ on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with Continuous Service Improvement. Be ready to share specific examples of how you've successfully implemented changes in previous roles, as this is a key aspect of the Change Manager position.
✨Tip Number 4
Research recent projects or innovations at QinetiQ that relate to change management. Being able to reference these in your discussions will show your genuine interest in the company and the role.
We think you need these skills to ace Change Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Change Manager position at QinetiQ. Understand the key responsibilities and required skills, such as ITIL best practices and customer service experience.
Tailor Your CV: Customise your CV to highlight relevant experience in change management and continuous service improvement. Use specific examples that demonstrate your skills in administration, reporting, and relationship management.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for working with cutting-edge technology at QinetiQ. Mention how your background aligns with their mission of innovation and collaboration.
Highlight ITIL Knowledge: Since the role requires an understanding of ITIL best practices, ensure you mention any relevant certifications or experiences related to ITIL, particularly the ITIL 4 Foundation, in both your CV and cover letter.
How to prepare for a job interview at QINETIQ LIMITED
✨Understand ITIL Best Practices
Familiarise yourself with ITIL best practices, especially in change management. Be prepared to discuss how you have applied these principles in previous roles and how they can benefit the team at QinetiQ.
✨Showcase Customer Service Skills
Highlight your strong customer service experience during the interview. Provide examples of how you've effectively managed client relationships and resolved issues, as this is crucial for a Change Manager role.
✨Demonstrate Continuous Improvement Mindset
Be ready to talk about your experience with Continuous Service Improvement. Share specific instances where you identified areas for improvement and successfully implemented changes that enhanced service delivery.
✨Prepare for Team Collaboration Questions
Since collaboration is key in this role, think of examples where you've worked effectively within a team. Discuss how you contributed to service improvements and how you handle differing opinions to achieve common goals.
