Senior Service Architect in Malvern

The Service Architect is an internal customer embedded role, with a top client to design the service wrapper and to provide service support and management for customer solutions and managed service propositions into customers and key markets. This role is client focused, to define service architectures for specific managed service offerings and deliveries. The purpose of this role is to work with our customer in-house to design and deliver service integration, support and management models to meet the customer requirements and service or solution deliverables, following the principles and processes within the Service Design and Transition (SD&T) Framework. Such models should be aligned with QinetiQ's strategic objectives and reflect present operating capabilities whilst also developing future capabilities and models. The role will also contribute to the effective transition of services and solutions into the live environment, and to the operation and continuous improvement of the SD&T Framework.

Responsibilities

• Working with customer internally to define and design of the service wrapper for new services and customer solutions.
• Working as a Subject Matter Expert (SME), provide Service Design & Transition (SD&T) input to bid responses and proposals, including the identification and derivation of customer and business requirements and the definition of appropriate support models, with associated costs.
• Leading on the transition of services and solutions into live service as required ensuring Service Operations is ready to support the service.
• Engaging with and influencing business stakeholders to ensure the value and benefits of the SD&T Framework and processes are recognised and understood.

Experience

• Experience in Service Design, Transition and Service Architecture within large, complex organisations.
• Experience in converting customer business needs to solutions involving business Service Design and Portfolio Management.
• Experience of working with a diverse range of products and complex services.
• Strong stakeholder management experience, ITIL V3/ITIL4 accredited.

Location and Work Arrangement

This role is 37 hours per week on site and is a Herefordshire based role. QinetiQ operates state-of-the-art facilities across the UK that focus on defence, security and technology innovation.

About QinetiQ and Culture

At QinetiQ, we value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. We encourage a diverse and inclusive workplace culture and invite you to learn more about our approach on the career site.

Benefits

• Matched contribution pension scheme, with life assurance.
• Generous holiday allowance, with the option to purchase additional days.
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance.
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more.
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme.
• Volunteering Opportunities - helping charities and local community.

Recruitment Process and Vetting

Our Recruitment Process: We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.