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- Tasks: Build strong partnerships and improve internal customer experiences with innovative solutions.
- Company: Join QinetiQ, a leader in cutting-edge defence technology and innovation.
- Benefits: Enjoy a competitive salary, generous holidays, and health benefits.
- Why this job: Be part of a dynamic team creating the future of defence technology.
- Qualifications: Experience in relationship management and service delivery in large organisations.
- Other info: Hybrid working options available at our state-of-the-art Farnborough facility.
The predicted salary is between 36000 - 60000 £ per year.
As a Business Relationship Manager, you will establish and maintain trusted partnership relationships between the Enterprise Services team and each of its internal customers, understanding their scope of operation, business drivers, plans and needs, working with them in identifying solutions to improve their ability to achieve their desired business outcomes. Day-to-day, you'll serve as the principal point of contact for service owners and business stakeholders across functions, capturing business requirements for adoption or expansion of Enterprise services.
Responsibilities:
- Demand Management, understanding, anticipating and influencing internal customer demand for services delivered by Enterprise Services.
- Focus on internal customer experience, collecting, analysing, and transforming customer feedback into actionable insights that inform service improvements and support continuous enhancement of the customer experience.
- Support internal Service Performance reviews, utilising feedback insights to regularly review service performance with Service Owners, focusing on service improvement opportunities across all areas of people, process and technology, with a specific focus on customer centricity.
- External Supplier Management, support strategic and operational engagement with external suppliers, fostering strong relationships that ensure alignment with business goals and optimise service performance.
- Contribute to the development and management of service budgets, forecasts, and cost models.
Qualifications & Experience:
- Demonstrable experience in a Relationship Management, Service Portfolio and Demand Management in an Enterprise Service Management environment within a large organisation.
- Experience in service management and service delivery environments including technical, service management and 24/7 operations exposure.
- Experience in use of change management ITSM systems.
- Microsoft Office suite including Teams and Sharepoint.
- Understanding of Agile methods and practices.
- Good understanding of risk management.
- Foundation qualifications of the ITIL V3 and V4 frameworks/ CSI.
This role is 37 hours per week based at Farnborough. Hybrid working patterns are available.
Benefits:
- Matched contribution pension scheme, with life assurance.
- Generous holiday allowance, with the option to purchase additional days.
- Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance.
- Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more.
- Volunteering Opportunities - helping charities and local community.
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Business Relationship Manager in Farnborough employer: QinetiQ Group plc
Contact Detail:
QinetiQ Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Relationship Manager in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current employees at QinetiQ on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Business Relationship Manager role.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Familiarise yourself with their cutting-edge technology and how it relates to the role. This will show that you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your relationship management skills! Think of examples from your past experiences where you’ve successfully managed stakeholder relationships or improved customer experiences. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Relationship Manager in Farnborough
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of QinetiQ. Show us that you get what we're about!
Highlight Relevant Experience: Make sure to showcase your experience in relationship management and service delivery. We want to see how your background aligns with the role of Business Relationship Manager, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at QinetiQ Group plc
✨Know Your Stakeholders
Before the interview, take some time to research the internal customers and stakeholders you’ll be working with. Understand their business drivers and needs so you can discuss how your experience aligns with their goals. This will show that you’re proactive and genuinely interested in building those trusted partnerships.
✨Showcase Your Service Management Skills
Be prepared to discuss your experience in service management and delivery environments. Highlight specific examples where you've successfully managed relationships or improved service performance. Use metrics or feedback to back up your claims, as this demonstrates your ability to drive results.
✨Emphasise Customer Experience
Since the role focuses on enhancing internal customer experience, come equipped with examples of how you've collected and transformed customer feedback into actionable insights. Discuss any strategies you've implemented to improve service delivery and how they positively impacted customer satisfaction.
✨Familiarise Yourself with Agile and ITIL
Brush up on Agile methods and ITIL frameworks, as these are crucial for the role. Be ready to discuss how you've applied these methodologies in past roles, particularly in relation to change management and service improvement. This will demonstrate your technical knowledge and adaptability in a fast-paced environment.