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- Tasks: Deliver exceptional customer service and guide clients in frame and lens selection.
- Company: Join a pioneering spectacles company committed to innovation and inclusivity.
- Benefits: Enjoy complimentary spectacles, discounts, and a supportive work environment.
- Why this job: Be part of a mission to revolutionise the optical industry with a customer-centric approach.
- Qualifications: Passion for customer service and previous retail experience required.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 12 - 13 £ per hour.
40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We are going to change that, and build the world's most innovative and customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we're looking for an enthusiastic, people-focused Optical Associate. You'll be at the heart of the customer experience - welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you'll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your Key Responsibilities
- Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
- Communicate the Cubitts brand story, mission and values to enrich the customer experience.
- Assist with frame and lens selection, offering expert product advice tailored to individual needs.
- Accurately dispense prescription and non-prescription lenses.
- Perform frame adjustments and basic repairs to ensure the perfect fit.
- Introduce our Made to Measure service to every customer, bringing its craft and purpose to life.
- Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
- Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
- Collaborate closely with your team and other departments, fostering a supportive and team-oriented environment.
Requirements
Who you are:
- Someone who thrives in a customer-centric environment and takes pride in delivering exceptional service.
- Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
- Proactive self-starter with a positive attitude and the ability to take initiative.
- Excellent communicator, confident in both written and verbal skills.
- Highly organised, with a keen eye for detail and aesthetics.
- Previous experience in a retail customer-facing role.
Benefits
Some nice things you'll get:
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Subscription to Champion Health.
- Unlimited You Can Now Business Skills Training.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent - 40 hours
Location: Cubitts Edinburgh
Salary: £12.60 per hour
Job grade: Associate Lvl 1
Optical Assistant- Edinburgh employer: qiart
Contact Detail:
qiart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant- Edinburgh
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cubitts' brand story and values. This way, you can show how your passion for spectacles aligns with their mission to innovate the optical industry.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you delivered exceptional service. Be ready to share these stories during your interview to demonstrate your people-focused approach.
✨Tip Number 3
Show off your enthusiasm! When you walk into that interview, let your genuine excitement for the role shine through. Remember, they’re looking for someone who thrives in a customer-centric environment, so be yourself and let your personality sparkle!
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team culture or the Made to Measure service. This shows you’re engaged and genuinely interested in contributing to Cubitts’ mission. And hey, apply through our website for a smoother process!
We think you need these skills to ace Optical Assistant- Edinburgh
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for spectacles shine through in your application. We want to see how excited you are about changing the optical industry and making a difference in customer experiences!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the job description. Highlight your customer service skills and any relevant experience that aligns with our values and mission.
Be Yourself: We’re all about authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and what makes you a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at qiart
✨Know the Brand Inside Out
Before your interview, make sure you understand Cubitts' mission, values, and what sets them apart in the optical industry. Familiarise yourself with their products and customer experience philosophy so you can speak confidently about how you align with their vision.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about specific situations where you went above and beyond to help a customer, as this role is all about creating memorable experiences for every visitor.
✨Demonstrate Your Passion for Spectacles
Express your genuine interest in spectacles and the optical industry during the interview. Share any personal stories or experiences that highlight your enthusiasm for eyewear, as this will resonate well with the team and show that you're a great fit for their culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to inclusivity, how they support employee development, or specifics about the Made to Measure service. It shows you're engaged and genuinely interested in being part of their team.
