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- Tasks: Serve guests in various dining areas, ensuring top-notch service and satisfaction.
- Company: Join the vibrant team at Slaley Hall Hotel, Spa & Golf Resort.
- Benefits: Enjoy discounts on golf, hotel stays, training support, and more.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Passion for guest service and strong organisational skills required.
- Other info: Diversity and inclusion are at our core; we welcome everyone!
Overview
Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. The hotel is a 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian\’s Brasserie restaurant, Tommy Craig\’s bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa. The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all.
We believe everyone should be treated equally; if you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Responsibilities
You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.
Qualifications
- Passion for delivering exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Benefits & Additional Information
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- Free parking
- Other benefits as offered by The QHotels Collection
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Restaurant Team Member employer: QHOTELS LIMITED
Contact Detail:
QHOTELS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the company! Research Slaley Hall Hotel and its dining options. When you walk in for your interview, drop some knowledge about their restaurants or recent events. It shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky guest situations. Role-play with a friend or family member to get comfortable. Remember, they want to see how you interact with guests, so show off that passion for exceptional service!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart-casual that reflects the vibe of the hotel. You want to look professional but also approachable, so find that sweet spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining the QHotels Collection. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional guest service shine through. We want to see that you genuinely care about making guests feel welcome and valued.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles in hospitality or customer service that demonstrate your ability to work under pressure and manage time effectively.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Restaurant Team Member role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at QHOTELS LIMITED
✨Know the Venue
Before your interview, take some time to research Slaley Hall Hotel and its dining options. Familiarise yourself with their restaurants and services, as this will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your passion for delivering great service, which is crucial for the role.
✨Practice Time Management Scenarios
Since the job requires good time management and the ability to work under pressure, think of situations where you successfully managed multiple tasks. Be ready to discuss how you prioritised your responsibilities and maintained quality service during busy periods.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support diversity and inclusion. This shows that you’re not only interested in the job but also in being a part of their community.