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- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: Join a well-established wealth management firm that values IT support.
- Benefits: Enjoy a competitive salary, excellent benefits, and professional development opportunities.
- Why this job: Perfect for early-career IT enthusiasts seeking a dynamic and supportive work environment.
- Qualifications: Experience in IT support, familiarity with Microsoft 365, and strong communication skills required.
- Other info: Opportunity to work closely with internal teams and external partners.
A well-established wealth management business is seeking a reliable and technically capable IT Support Engineer to provide in-house support to the wider business. This position is ideal for someone early in their IT career who is ready to take on a hands-on role within a fast-paced and quality-driven environment.
You’ll work closely with internal stakeholders and external support partners to resolve IT issues efficiently and maintain a high standard of user experience across the business.
Key Responsibilities- Act as the first point of contact for technical issues, resolving or escalating where needed.
- Deliver end-user support for hardware, software, and systems, both in-person and remotely.
- Assist with new joiner IT setups and equipment rollouts.
- Maintain accurate records of devices, software licences, and support activities.
- Liaise with third-party IT providers and suppliers to ensure smooth day-to-day operations.
- Produce simple, user-friendly guides and documentation where appropriate.
- Monitor and maintain office equipment, including printers and peripherals.
- Experience in a similar IT support role within a professional or corporate environment.
- Familiarity with Microsoft 365 and Windows 10/11.
- Strong communication skills with a calm, customer-focused approach.
- Confidence working with users at all levels, adapting your language and explanations to suit your audience.
- A methodical mindset, with a focus on reliability, discretion, and quality.
- A supportive and well-structured environment where IT plays a valued role.
- Competitive salary up to £30,000 with an excellent benefits package.
- The chance to develop professionally in a respected and confidential business setting.
If you’re looking to build on your IT support experience in a professional, discreet environment, we’d like to hear from you - please click apply.
IT Support Apprentice employer: Qh4 Consulting
Contact Detail:
Qh4 Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Since you'll be the first point of contact for technical issues, understanding typical problems and their solutions can help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills. As you'll be working with users at all levels, being able to explain technical concepts in simple terms will demonstrate your customer-focused approach.
✨Tip Number 3
Gain hands-on experience with Microsoft 365 and Windows 10/11. If you can showcase your practical knowledge of these systems, it will show that you're ready to hit the ground running in this role.
✨Tip Number 4
Prepare to discuss your methodical approach to problem-solving. Highlighting your reliability and attention to detail will resonate well with the company's focus on quality and discretion.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, especially any familiarity with Microsoft 365 and Windows 10/11. Use specific examples to demonstrate your technical capabilities and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your methodical approach to problem-solving and your ability to communicate effectively with users at all levels.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and your calm, customer-focused approach. These are crucial for the IT Support Apprentice role, so provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in an IT support role.
How to prepare for a job interview at Qh4 Consulting
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 and Windows 10/11. You might be asked to solve a technical problem on the spot, so brush up on common issues and solutions.
✨Demonstrate Strong Communication
Since you'll be dealing with users at all levels, practice explaining technical concepts in simple terms. This will show that you can adapt your communication style to suit your audience.
✨Highlight Your Methodical Approach
Emphasise your attention to detail and reliability. Share examples of how you've maintained accurate records or followed processes in previous roles, as this is crucial for the position.
✨Prepare Questions for Them
Think of insightful questions to ask about the company culture, team dynamics, or specific IT challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
