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- Tasks: Lead a vibrant coffee shop, ensuring smooth operations and exceptional customer experiences.
- Company: Join Costa Coffee, the UK's top coffee brand, passionate about quality and community.
- Benefits: Enjoy annual salary reviews, 28 days' holiday, employee discounts, and career development opportunities.
- Why this job: Be part of a dynamic team, inspire others, and grow in a fast-paced environment.
- Qualifications: Experience in leadership, team management, and a passion for coffee culture required.
- Other info: Opportunities for apprenticeships and performance-related bonuses available.
The predicted salary is between 28800 - 42000 £ per year.
At the heart of Costa Coffee are our values; we believe in Pride, Ambition, Integrity and work Together. We are the No 1 coffee brand in the UK. At Costa, you are part of a team that shares a passion for coffee, and a desire to deliver great experiences to our customers, our communities and to our people. All that we ask is that you will need to be a courageous leader.
A Coffee Shop Manager life is a busy one. You will have full responsibility for the smooth running of the store including stock, team, labour, customers, serving, and ensuring coffee is to brand standards. You will take accountability of the profit and loss for the store and look to maximise where possible.
Responsibilities of a Coffee Shop Manager at Costa Coffee:
- Create a customer focused environment and you will have a unique skill for anticipating what our customers need.
- Take ownership of all your controllable costs within your store through effective management of stock, labour, training and reward, and recognition.
- Inspire the team to follow your lead and execute with excellence.
- Full accountability for managing the store to the standards our customers have come to expect.
- Training and developing your team to reach their full potential.
Requirements to be a Coffee Shop Manager at Costa Coffee:
- A leader with coaching experience, remember you are leading from the front.
- A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.
- A brand ambassador who ensures great attention to brand standards.
- An ambitious character who wants to be part of our growth journey.
- Ability to thrive under pressure and execute with pace.
- Experience of managing and developing teams.
Benefits of being a Coffee Shop Manager at Costa Coffee:
- Annual salary review
- 28 days' holiday
- Employee discount
- Performance related bonus
- Excellent career prospects and development
- Company pension scheme
- Access to the Apprentice Scheme Level 3 and Level 4
We are interested in speaking with people that have a background in or worked for: Branded coffee shop, Cafes, Quick service restaurants (QSR), Retail, Hospitality, Catering.
Coffee Shop Manager employer: QFM Group
Contact Detail:
QFM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Manager
✨Tip Number 1
Familiarise yourself with Costa Coffee's values of Pride, Ambition, Integrity, and Togetherness. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the brand.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples where you've successfully managed a team in a fast-paced environment. Highlighting your ability to inspire and develop others will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in the coffee industry and be prepared to discuss how you can leverage these insights to enhance customer experience and drive sales at Costa Coffee. This shows your commercial mindset and ambition.
✨Tip Number 4
Network with current or former employees of Costa Coffee to gain insider knowledge about the company culture and expectations. This can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Coffee Shop Manager
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Costa Coffee's core values: Pride, Ambition, Integrity, and Togetherness. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Highlight your leadership experience and any relevant background in coffee shops, cafes, or hospitality. Emphasise your ability to manage teams and deliver excellent customer service.
Craft a Compelling Cover Letter: Use your cover letter to demonstrate your passion for coffee and your understanding of the role. Mention specific examples of how you've successfully managed teams and maximised sales opportunities in the past.
Showcase Your Commercial Mindset: In your application, provide examples of how you've effectively managed costs and improved profitability in previous roles. This will illustrate your ability to think strategically and contribute to the store's success.
How to prepare for a job interview at QFM Group
✨Show Your Passion for Coffee
Make sure to express your love for coffee and the coffee culture during the interview. Share any personal experiences or knowledge about different coffee types, brewing methods, or customer service in a coffee shop setting.
✨Demonstrate Leadership Skills
As a Coffee Shop Manager, you'll need to lead your team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching experience and how you inspire others to excel.
✨Understand Financial Management
Be ready to discuss your experience with managing budgets, controlling costs, and maximising profits. Highlight any specific strategies you've used in previous roles to improve financial performance.
✨Emphasise Customer Focus
Costa Coffee values a customer-centric approach. Prepare to share instances where you've gone above and beyond to meet customer needs, and how you create a welcoming environment for patrons.
