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- Tasks: Lead the Costa Coffee team, manage stock, and ensure excellent customer service.
- Company: Join Costa Coffee, a brand passionate about great coffee and memorable customer experiences.
- Benefits: Enjoy employee discounts, career development, and access to apprenticeship schemes.
- Why this job: Be part of a vibrant team, inspire others, and grow your leadership skills in a dynamic environment.
- Qualifications: Experience in leadership, team management, and a passion for customer service is essential.
- Other info: Perfect for aspiring managers looking to step up in a supportive and energetic setting.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for an Assistant Manager to support our Costa Coffee team in one of our Sheffield Stores. This is a great opportunity for an experienced Assistant Manager, Shift Manager, or even an aspiring Assistant Manager, looking for their first opportunity to step up into an Assistant Manager role.
Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. And you’ll be leading from the front, as a courageous leader you will be taking your store to new heights with your experience, resourcefulness, and nurturing talent from within your wonderful team. It’s going to be a thrilling ride.
A Costa Coffee Assistant Managers life is a busy one. We treat our Assistant Managers as aspiring business owners. That means the stock, standards, team, labour, and customers It’s all yours to grow and support the store manager. You will take accountability of the profit and loss, the look and feel of your store and for delivering brand standards. So go ahead and make it your own.
Our core focus is serving Amazing Coffee, Shining Clean Stores and Excellent Customer Service.
Responsibilities of a Coffee Shop General Manager at Costa Coffee:
Creating the perfect space for customers to kick back with our coffee – you will have a unique skill for anticipating what our customers’ need and ability to think outside of the box to create memorable moments.
Take ownership of all your controllable costs within your store through effective management of stock, labour, training. Making sure to recognise the small wins and celebrate success along the way.
Inspire the team to feel valued, get involved and follow your lead enabling them to execute with excellence.
Full accountability for maintaining brand standards and owning the health and safety within the store.
Training and developing your team to reach their full potential.
Requirements to be a Coffee Shop Manager at Costa Coffee:
A leader with coaching experience, remember you are leading from the front.
A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.
A brand ambassador who ensures great attention to brand standards.
An ambitious character who wants to be part of our growth journey.
Ability to thrive under pressure and execute with pace.
Experience of managing and developing teams.
Benefits of being a Coffee Shop General Manager at Costa Coffee:
Annual salary review
28 days’ holiday
Employee discounts and cashback scheme
Costa discount card
Excellent career prospects and development
Company pension scheme
Access to an Apprenticeship Scheme – Level 3 and Level 4
We are interested in speaking with people that have a background in or worked for:
Branded coffee shop
Cafes
Quick service restaurants (QSR)
Retail
Hospitality
Catering
Assistant Manager employer: QFM Group
Contact Detail:
QFM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Costa Coffee's brand values and customer service standards. Understanding what makes their coffee experience unique will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you inspired your team or improved performance, as this is crucial for the Assistant Manager role.
✨Tip Number 3
Research the local Sheffield market and understand the competitive landscape for coffee shops. Being knowledgeable about local trends and customer preferences can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Network with current or former employees of Costa Coffee if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, customer service, and team development. Use specific examples that demonstrate your leadership skills and ability to manage a busy environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for coffee and customer service. Mention why you want to work at Costa Coffee specifically and how your values align with theirs. Be sure to include your vision for creating memorable moments for customers.
Showcase Your Leadership Skills: In your application, emphasise your experience in coaching and developing teams. Provide examples of how you've inspired others and improved team performance in previous roles.
Highlight Your Commercial Acumen: Demonstrate your understanding of managing costs and maximising sales opportunities. Include any relevant achievements or strategies you've implemented in past positions that contributed to profitability.
How to prepare for a job interview at QFM Group
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and customer service during the interview. Share any personal experiences or stories that highlight your love for coffee and how it drives you to create memorable moments for customers.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to inspire and lead your team. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching experience and how you've motivated others to achieve their best.
✨Understand the Business Side
Familiarise yourself with key business metrics such as profit and loss, stock management, and cost control. Be ready to discuss how you would manage these aspects effectively to support the store manager and drive success.
✨Emphasise Team Development
Highlight your commitment to training and developing team members. Discuss specific strategies you've used in the past to help individuals reach their full potential, showcasing your ability to nurture talent within the team.
