At a Glance
- Tasks: Lead customer success initiatives and drive security transformations for clients.
- Company: Fast-growing AI startup revolutionising cybersecurity with innovative solutions.
- Benefits: Flexible work options, career growth opportunities, and a passionate team.
- Other info: Join a dynamic team and help shape the future of cybersecurity.
- Why this job: Make a real impact on cybersecurity efficiency while working with cutting-edge AI technology.
- Qualifications: 8+ years in Customer Success Management within Cybersecurity SaaS and strong communication skills.
The predicted salary is between 59400 - 72600 £ per year.
About Qevlar AI
Qevlar is a B2B Saa S scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence.
We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.
About Qevlar AI
Qevlar is a B2B Saa S scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence.
We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.
- In Just Three Years, We Have
- Raised a total of $44m in series-A & seed rounds from EQT Ventures, Forgepoint Capital and Partech
- Deployed our solution with major Enterprises such as Sodexo and Global Connect, and leading MSSPs like Orange Cyberdefense
- Expanded to the US market with a growing North American presence
- Ended 2025 with a strong multi-million dollar ARR and ambitious goals for 2026
- We are seeking a
Customer Success Manager to join our high-growth team.
This is a strategic role designed for a " Technical Advocate
", someone who understands the deep "pain" of the SOC team but thrives in C-level business discussions.
You will manage a portfolio of accounts, guiding them through complex security transformations and ensuring they maximise ROI through our solutions.
What You Will Do
You won't just manage a relationship; you will be the primary architect of trust between our autonomous SOC analysts and our customers’ security teams
- Strategic Account Leadership
- C-Suite and Managers Advisory: Build and maintain trusted relationships with decision makers.
- Retention & Growth: Own the end-to-end success lifecycle, driving Net Retention Rate and identifying expansion opportunities.
- Business Value Alignment: Conduct Monthly and Quarterly Business Reviews (QBRs) that bridge the gap between technical detection tuning and high-level business resilience.
- Onboarding & Technical Adoption
- Execute our onboarding playbook to ensure global organizations are receiving value within the first weeks
- Partner with client engineers and analysts to streamline log ingestion, integrations, and detection tuning.
- Consultative Problem Solving
- Use a consultative approach to identify gaps in a client’s security posture to drive deep product adoption.
- Act as the "Voice of the Customer" for our Product and Engineering teams to influence the roadmap.
Who You Are
- Experience: 8+ years of CSM-related experience in Cybersecurity Saa S
- Technical Domain Expertise: Deep knowledge of Security Solutions and SOC workflows.
- Background: Former experience in SOC organisations is highly valued. You must "know the pain" of the practitioner to effectively present the solution.
- Communication: Exceptional ability to translate technical data into business impact for non-technical stakeholders.
- Fluent in English (French language skills are beneficial)
- Why join us
- Join a fast-growing AI startup revolutionising cybersecurity
- Make a real impact: your work directly improves security teams’ efficiency
- Work with passionate people: we’re a team of passionate cybersecurity and AI experts
- Flexible work environment: Remote, hybrid, or in-office, whatever works best for you
- Career growth opportunities: as we scale, so do the opportunities to take on more responsibility
If you’re excited about helping security teams adopt cutting-edge AI, we’d love to hear from you. Let’s build the future of cybersecurity together.
- Hiring process
- Introduction Call
- Hiring Manager Interview
- Case Study
- Culture fit
- References
- Offer
Fully autonomous automation for defensive cybersecurity teams (SOC). Explainable AI. Agnostic approach. No playbooks needed.
Customer Success Manager in London employer: Qevlar AI
Qevlar AI is an exceptional employer for those looking to make a significant impact in the cybersecurity sector. With a strong culture of autonomy and ownership, employees are empowered to experiment and influence the company's go-to-market strategy directly. The flexible work setup, combined with opportunities for equity and early ownership, makes Qevlar an attractive place for ambitious professionals eager to grow within a fast-paced, international team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Qevlar AI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Qevlar AI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Qevlar AI:Your cover letter is your chance to shine! Tell us why you want to work at Qevlar AI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Qevlar AI!
How to prepare for a job interview at Qevlar AI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
