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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch client service and compliance in a law firm.
- Company: Join a leading regional law firm in Hertfordshire with a strong reputation.
- Benefits: Enjoy 25 days holiday, healthcare cash plan, and a bonus scheme.
- Why this job: Be part of a supportive culture with opportunities for growth and development.
- Qualifications: Experience in client services or compliance, plus team supervision skills required.
- Other info: Perfect for those looking to make an impact in the legal sector.
The predicted salary is between 36000 - 60000 £ per year.
Client Onboarding Lead
Hertfordshire
We\’re currently working with a leading regional law firm in Hertfordshire, looking to expand their compliance team. They are seeking a candidate to step into a supervisory role, managing a small team to ensure excellent client service and regulatory compliance.
The role
- Supervise and mentor New Business Assistants
- Monitor workflow and performance to meet SLAs and deadlines
- Provide training, onboarding, and guidance to junior team members
- Escalate issues to the Head of Operations when necessary
- Oversee client onboarding for property and private client matters
- Carry out AML checks, sanctions checks, and conflict checks
- Review and record client ID, liaising directly with clients as needed
- Ensure client care letters, terms of service, and file openings are accurate and timely
- Support with file closures and retrievals following firm policies
About you
Experience in client services or compliance within the legal sector
Previous team supervision or mentoring experience
Confident communicator with clients and colleagues
Knowledge of law firm compliance requirements (AML, SRA, etc.)
What\’s in it for you
- 25 days holiday
- Healthcare cash plan
- Internal opportunities for progression and development
- Excellent office-based culture
- Firmwide bonus scheme
Interested?
Know someone who could be a great fit?
Reach out for a confidential conversation.
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Client Onboarding Lead employer: qed legal
Contact Detail:
qed legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Lead
✨Tip Number 1
Familiarise yourself with the specific compliance requirements in the legal sector, especially AML and SRA regulations. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in team supervision or mentoring. Be prepared to discuss specific examples of how you've successfully guided team members in the past, as this is a key aspect of the Client Onboarding Lead role.
✨Tip Number 3
Practice your communication skills, as being a confident communicator is essential for this position. Consider role-playing scenarios where you might need to liaise with clients or escalate issues to senior management.
✨Tip Number 4
Research the law firm’s culture and values. Understanding their approach to client service and compliance will allow you to tailor your responses in interviews, showing that you are a great fit for their team.
We think you need these skills to ace Client Onboarding Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services or compliance, particularly within the legal sector. Emphasise any supervisory or mentoring roles you've held to demonstrate your leadership capabilities.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Client Onboarding Lead role. Mention specific experiences that showcase your ability to manage a team and ensure regulatory compliance.
Highlight Compliance Knowledge: Clearly outline your understanding of law firm compliance requirements, such as AML and SRA regulations. This will show that you are well-prepared for the challenges of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a compliance-focused position.
How to prepare for a job interview at qed legal
✨Showcase Your Supervisory Skills
Since the role involves managing a small team, be prepared to discuss your previous experience in supervision or mentoring. Share specific examples of how you've successfully guided team members and improved their performance.
✨Demonstrate Compliance Knowledge
Familiarise yourself with compliance requirements relevant to the legal sector, such as AML and SRA regulations. Be ready to explain how you have applied this knowledge in past roles to ensure regulatory compliance.
✨Prepare for Client Interaction Scenarios
As the position requires direct communication with clients, think of scenarios where you've effectively managed client relationships. Highlight your communication skills and how you handle challenging situations.
✨Understand the Firm's Culture
Research the law firm’s culture and values. During the interview, express how your personal values align with theirs and how you can contribute to maintaining an excellent office-based culture.
