At a Glance
- Tasks: Deliver engaging IT training and support across multiple UK offices.
- Company: Award-winning law firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, annual bonus, generous holiday, and flexible working options.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact by empowering colleagues with essential tech skills.
- Qualifications: 3-5 years of IT training experience and strong Microsoft 365 knowledge.
The predicted salary is between 35000 - 45000 £ per year.
Location: Durham (with travel across UK offices). Full‑time, 35 hours per week, flexible working.
About the Role
We are an award‑winning, Legal 500 law firm with offices across the North, acting nationally across a range of legal services including Court of Protection, Mental Health Law, Family Law, Conveyancing, Dispute Resolution, Employment Law, Education Law, and Private Client services. We are seeking an engaging and proactive IT Trainer to join our Workplace & IT team. This role is key to ensuring colleagues across multiple offices are confident, efficient, and secure in their use of technology. You will deliver high‑quality onboarding, systems training, device support, and cybersecurity awareness, while also contributing to IT projects and continuous digital improvement across the firm.
Location: Based in Durham. Regular travel to other UK offices required.
Key Responsibilities
- IT Onboarding & Induction
- Deliver engaging IT induction sessions for all new starters
- Provide role‑specific training for legal teams, support staff, and managers
- Ensure colleagues are confident using core systems and devices
- Systems Training
- Deliver training on key applications (practice management, document management, time recording, billing, and Microsoft 365)
- Create user guides, video walkthroughs, and e‑learning content
- Support system upgrades and new technology rollouts
- Device & Hardware Training
- Train users on mobile devices and apps
- Secure printing and scanning (MFDs/photocopiers)
- Telephony and video tools (e.g. Teams Rooms, headsets)
- Cybersecurity Awareness
- Deliver firmwide cybersecurity training
- Educate users on phishing, data protection, and safe digital behaviour
- Reinforce best practices through ongoing sessions
- Project Support
- Contribute to IT projects through training, documentation, and rollout planning
- Support user acceptance testing and stakeholder communication
- Align training delivery with project goals
- Training Needs & Continuous Improvement
- Identify training needs through engagement with IT Helpdesk trends
- Schedule refresher sessions for systems and cybersecurity topics
- Maintain a training calendar and track attendance/feedback
- Continuously improve training content and delivery
What We’re Looking For
Experience & Knowledge
- 3-5 years’ experience delivering IT training in a professional environment
- Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
- Experience creating training materials (guides, videos, e‑learning)
- Familiarity with system rollouts and upgrades
- Ideally experience within legal or professional services environments
- Understanding of cybersecurity awareness and best practices
Skills & Attributes
- Excellent communication and presentation skills
- Ability to translate technical concepts into simple, practical guidance
- Strong organisational and planning skills
- Ability to manage workload across multiple locations
- Proactive and solutions‑focused mindset
- Confident working with stakeholders at all levels
- Approachable, patient, and enthusiastic about helping others
- Willingness to travel between offices
Our Values
- Cooperation - supporting colleagues and clients
- Courage - thinking big and being ambitious
- Excellence - delivering high standards
- Integrity - being open and transparent
- Kindness - valuing people and community
What’s in It for You?
- Competitive salary + annual bonus scheme
- 4% employer pension contribution
- 25 days holiday + 3 days at Christmas
- 5 extra days leave every 5 years
- Life assurance (3x salary)
- Employee Assistance Programme (24/7 support)
- Free annual flu jab
- Discounts via wellbeing & retail apps
- £50 birthday gift + flexible day
- £50 Christmas gift + office closure
- Cycle to work scheme
- Electric car salary sacrifice scheme
- Office refreshments
- Access to shared experiences (e.g. museum passes)
- Opportunity to join internal working groups (wellbeing, diversity, sustainability, community)
- Regular employee surveys and guest speakers
IT Trainer Executive - Law Firm - Durham in Chester-le-Street employer: qed legal
Join our award-winning law firm in Durham as an IT Trainer Executive, where you'll play a vital role in empowering colleagues across the UK with essential technology skills. We offer a supportive work culture that values cooperation, courage, and excellence, alongside competitive benefits such as a generous holiday allowance, pension contributions, and opportunities for personal growth through internal working groups. With a focus on employee wellbeing and continuous improvement, this is an excellent opportunity for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Trainer Executive - Law Firm - Durham in Chester-le-Street
✨Tip Number 1
Network like a pro! Reach out to current employees at the law firm on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT training and cybersecurity. We want to show that we can translate complex tech into simple terms, so think of examples from your past experience.
✨Tip Number 3
Show off your creativity! When discussing your training materials, share some unique ideas or formats you've used before. This will highlight our ability to engage and educate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Trainer Executive - Law Firm - Durham in Chester-le-Street
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Trainer Executive role. Highlight your experience with Microsoft 365 and any training you've delivered in a professional setting, especially in legal or similar environments.
Show Off Your Communication Skills:Since this role involves delivering training and engaging with colleagues, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can translate technical concepts into simple guidance.
Highlight Your Proactive Mindset:We love candidates who are proactive and solutions-focused! Share examples of how you've identified training needs or improved processes in your previous roles. This will show us that you're not just about delivering training but also about continuous improvement.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at qed legal
✨Know Your Tech Inside Out
Make sure you’re well-versed in Microsoft 365 and any other key applications mentioned in the job description. Brush up on how to explain technical concepts in simple terms, as you'll need to demonstrate your ability to train others effectively.
✨Showcase Your Training Skills
Prepare to discuss your experience in creating training materials like guides and videos. Bring examples of your work if possible, and be ready to explain how you’ve tailored training sessions to meet the needs of different audiences.
✨Emphasise Your Communication Style
Since this role requires excellent communication skills, think about how you can convey complex information clearly. Practice explaining a technical concept to a non-technical person to showcase your ability to engage and educate.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific training scenarios or challenges. Prepare examples from your past experiences where you successfully identified training needs or improved training delivery, especially in a legal or professional services context.
