Job Description IT Support Analyst – Law Firm Full Time | Permanent | Office Based / Hybrid After Probation An excellent opportunity has arisen for an experienced IT Support Analyst to join the in-house IT team of a leading Legal 500 law firm based in Brighouse. Supporting approximately 330 users across 12 offices, you will provide responsive first-line and second-line technical support across the business, helping to ensure colleagues have access to reliable, secure and efficient IT systems. This is a varied role combining IT service desk support, desktop support, user administration, hardware deployment and on-site technical assistance. The position is predominantly office based. Following successful completion of probation, there is the option to work one day per week from home. Travel to other offices across Yorkshire will also be required, with access to a pool car provided. As IT Support Analyst, you will act as a key point of contact for employees experiencing technical issues, taking ownership of incidents and service requests through to resolution wherever possible. Providing first-line and second-line IT support via telephone, email, remote access and face-to-face assistance Logging, categorising and prioritising incidents within the IT service management system Troubleshooting hardware, software, access and connectivity issues Supporting Windows desktops, laptops, mobile devices, printers and peripherals Managing user accounts, permissions and access requests Providing support across Microsoft 365, including Outlook, Teams, OneDrive and SharePoint Working with Microsoft Entra ID / Active Directory, Exchange and Intune Providing on-site IT support across the firm's Yorkshire offices Assisting with equipment installations, office moves and technology rollouts Supporting IT security policies, procedures and best practice Identifying recurring technical issues and suggesting service improvements Contributing to wider IT projects, system implementations and upgrades Helping employees use technology effectively and securely At least 2 years' experience within IT support, service desk, helpdesk or desktop support Strong knowledge of Windows desktop environments Experience supporting Microsoft 365, Outlook, Teams, OneDrive and SharePoint Working knowledge of Microsoft Entra ID / Active Directory, Exchange and Intune The ability to manage multiple tickets and priorities within a busy IT support environment The ability to work effectively both independently and within an IT team Previous experience within a law firm, legal IT environment or other professional services organisation would be highly advantageous. Experience supporting legal case management systems would also be particularly beneficial. A full clean UK driving licence is required due to travel between offices. This is an excellent opportunity for an experienced IT Support Analyst, Service Desk Analyst, IT Support Technician, Desktop Support Analyst or Helpdesk Analyst looking to develop their career within a professional in-house IT environment. You will join an established IT team supporting a sizeable multi-office law firm while gaining exposure to a broad range of technologies, systems and IT projects. Full Time, Permanent Hybrid: One day working from home following successful probation Travel: Occasional travel across Yorkshire offices required
IT Support Technician (Fully Remote) (Permanent) in Brighouse employer: QED Legal
Join an esteemed international law firm in Leeds, where you will thrive in a dynamic work culture that values collaboration and professional growth. With a robust client base and a steady flow of high-profile M&A deals, you'll have the opportunity to develop your skills while mentoring junior lawyers and expanding your practice. The firm offers unique benefits such as genuine international exposure through secondments, making it an exceptional place for ambitious corporate lawyers seeking meaningful and rewarding careers.
