At a Glance
- Tasks: Provide first and second-line IT support to users across multiple offices.
- Company: Join a leading Legal 500 law firm with a supportive IT team.
- Benefits: Enjoy competitive pay, hybrid work options, and career development opportunities.
- Other info: Dynamic role with travel across Yorkshire and potential for growth.
- Why this job: Make a real difference by helping colleagues with their tech challenges.
- Qualifications: 2+ years in IT support with strong Windows and Microsoft 365 knowledge.
The predicted salary is between 31500 - 38500 £ per year.
An excellent opportunity has arisen for an experienced IT Support Analyst to join the in-house IT team of a leading Legal 500 law firm based in Brighouse. Supporting approximately 330 users across 12 offices, you will provide responsive first-line and second-line technical support across the business, helping to ensure colleagues have access to reliable, secure and efficient IT systems.
This is a varied role combining IT service desk support, desktop support, user administration, hardware deployment and on-site technical assistance. The position is predominantly office based. Following successful completion of probation, there is the option to work one day per week from home. Travel to other offices across Yorkshire will also be required, with access to a pool car provided.
The Role
As IT Support Analyst, you will act as a key point of contact for employees experiencing technical issues, taking ownership of incidents and service requests through to resolution wherever possible. Key responsibilities will include:
- Providing first-line and second-line IT support via telephone, email, remote access and face-to-face assistance
- Logging, categorising and prioritising incidents within the IT service management system
- Troubleshooting hardware, software, access and connectivity issues
- Supporting Windows desktops, laptops, mobile devices, printers and peripherals
- Setting up, configuring and deploying laptops, smartphones, tablets and other equipment
- Managing user accounts, permissions and access requests
- Supporting new starter onboarding, role changes and leaver processes
- Providing support across Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
- Working with Microsoft Entra ID / Active Directory, Exchange and Intune
- Supporting file-sharing solutions, MFA tools, case management systems and email security platforms
- Escalating complex technical issues to internal specialists or third-party suppliers
- Providing on-site IT support across the firm's Yorkshire offices
- Assisting with equipment installations, office moves and technology rollouts
- Maintaining technical documentation, knowledge-base articles and user guides
- Supporting IT security policies, procedures and best practice
- Identifying recurring technical issues and suggesting service improvements
- Contributing to wider IT projects, system implementations and upgrades
- Helping employees use technology effectively and securely
About You
We are looking for someone with a strong technical background combined with excellent customer service skills. You will ideally have:
- At least 2 years' experience within IT support, service desk, helpdesk or desktop support
- Strong knowledge of Windows desktop environments
- Experience supporting Microsoft 365, Outlook, Teams, OneDrive and SharePoint
- Working knowledge of Microsoft Entra ID / Active Directory, Exchange and Intune
- Experience supporting laptops, mobile devices, printers and other end-user hardware
- Strong troubleshooting and problem-solving skills
- Excellent communication skills and the ability to explain technical issues clearly to non-technical users
- The ability to manage multiple tickets and priorities within a busy IT support environment
- A proactive, positive and customer-focused approach
- The ability to work effectively both independently and within an IT team
- Previous experience within a law firm, legal IT environment or other professional services organisation would be highly advantageous.
- Experience supporting legal case management systems would also be particularly beneficial.
- A full clean UK driving licence is required due to travel between offices.
Why Apply?
This is an excellent opportunity for an experienced IT Support Analyst, Service Desk Analyst, IT Support Technician, Desktop Support Analyst or Helpdesk Analyst looking to develop their career within a professional in-house IT environment. You will join an established IT team supporting a sizeable multi-office law firm while gaining exposure to a broad range of technologies, systems and IT projects.
Location: Brighouse, West Yorkshire
Working Pattern: Full Time, Permanent
Hybrid: One day working from home following successful probation
Travel: Occasional travel across Yorkshire offices required
IT Support Analyst - Brighouse employer: QED Legal
Join an esteemed international law firm in Leeds, where you will thrive in a dynamic work culture that values collaboration and professional growth. With a robust client base and a steady flow of high-profile M&A deals, you'll have the opportunity to develop your skills while mentoring junior lawyers and expanding your practice. The firm offers unique benefits such as genuine international exposure through secondments, making it an exceptional place for ambitious corporate lawyers seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - Brighouse
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QED Legal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QED Legal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QED Legal!
✨Direct Apply to QED Legal
Let's not forget to apply directly through the QED Legal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst - Brighouse
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QED Legal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QED Legal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QED Legal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
