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For Companies At a Glance
- Tasks: Empower colleagues with tech skills through engaging training and support.
- Company: Award-winning law firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, bonus scheme, generous holiday, and flexible working.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing digital capabilities across multiple offices.
- Qualifications: 3-5 years of IT training experience and strong Microsoft 365 knowledge.
The predicted salary is between 35000 - 45000 £ per year.
Overview
IT Trainer Executive – Durham (with travel across UK offices). Full-time | 35 hours per week | Flexible working.
About the Role
We are an award-winning, Legal 500 law firm with offices across the North, acting nationally across a range of legal services including Court of Protection, Mental Health Law, Family Law, Conveyancing, Dispute Resolution, Employment Law, Education Law, and Private Client services. We are seeking an engaging and proactive IT Trainer to join our Workplace & IT team. This role is key to ensuring colleagues across multiple offices are confident, efficient, and secure in their use of technology. You will deliver high-quality onboarding, systems training, device support, and cybersecurity awareness, while also contributing to IT projects and continuous digital improvement across the firm.
Location
Based in Durham. Regular travel to other UK offices required.
Key Responsibilities
- IT Onboarding & Induction
- Deliver engaging IT induction sessions for all new starters.
- Provide role-specific training for legal teams, support staff, and managers.
- Ensure colleagues are confident using core systems and devices.
- Systems Training
- Deliver training on key applications (practice management, document management, time recording, billing, and Microsoft 365).
- Create user guides, video walkthroughs, and e-learning content.
- Support system upgrades and new technology rollouts.
- Device & Hardware Training
- Train users on mobile devices and apps.
- Secure printing and scanning (MFDs/photocopiers).
- Telephony and video tools (e.g. Teams Rooms, headsets).
- Cybersecurity Awareness
- Deliver firmwide cybersecurity training.
- Educate users on phishing, data protection, and safe digital behaviour.
- Reinforce best practices through ongoing sessions.
- Project Support
- Contribute to IT projects through training, documentation, and rollout planning.
- Support user acceptance testing and stakeholder communication.
- Align training delivery with project goals.
- Training Needs & Continuous Improvement
- Identify training needs through engagement with IT Helpdesk trends.
- Schedule refresher sessions for systems and cybersecurity topics.
- Maintain a training calendar and track attendance/feedback.
- Continuously improve training content and delivery.
What We’re Looking For
Experience & Knowledge
- 3–5 years’ experience delivering IT training in a professional environment.
- Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint).
- Experience creating training materials (guides, videos, e-learning).
- Familiarity with system rollouts and upgrades.
- Ideally experience within legal or professional services environments.
- Understanding of cybersecurity awareness and best practices.
Skills & Attributes
- Excellent communication and presentation skills.
- Ability to translate technical concepts into simple, practical guidance.
- Strong organisational and planning skills.
- Ability to manage workload across multiple locations.
- Proactive and solutions-focused mindset.
- Confident working with stakeholders at all levels.
- Approachable, patient, and enthusiastic about helping others.
- Willingness to travel between offices.
Our Values
- Cooperation – supporting colleagues and clients.
- Courage – thinking big and being ambitious.
- Excellence – delivering high standards.
- Integrity – being open and transparent.
- Kindness – valuing people and community.
What’s in It for You?
- Competitive salary + annual bonus scheme.
- 4% employer pension contribution.
- 25 days holiday + 3 days at Christmas.
- 5 extra days leave every 5 years.
- Life assurance (3x salary).
- Employee Assistance Programme (24/7 support).
- Free annual flu jab.
- Discounts via wellbeing & retail apps.
- £50 birthday gift + flexible day.
- £50 Christmas gift + office closure.
- Cycle to work scheme.
- Electric car salary sacrifice scheme.
- Office refreshments.
- Access to shared experiences (e.g. museum passes).
- Opportunity to join internal working groups (wellbeing, diversity, sustainability, community).
- Regular employee surveys and guest speakers.
Ready to Apply?
If you’re passionate about empowering others through technology and want to play a key role in improving digital capability across a growing organisation, we’d love to hear from you.
IT Trainer Executive - Law Firm - Durham employer: QED Legal LLP
Contact Detail:
QED Legal LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Trainer Executive - Law Firm - Durham
✨Tip Number 1
Network like a pro! Reach out to current employees at the law firm on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT training and cybersecurity. We should also be ready to showcase our experience with Microsoft 365 and how we can make tech easy for everyone.
✨Tip Number 3
Show off our creativity! When discussing training materials, share examples of guides or videos we've created. This will demonstrate our ability to engage and educate others effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace IT Trainer Executive - Law Firm - Durham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Trainer Executive role. Highlight your experience with Microsoft 365 and any training you've delivered in a professional setting, especially in legal or similar environments.
Show Off Your Communication Skills: Since this role involves training and engaging with colleagues, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can translate technical concepts into simple guidance.
Highlight Your Proactive Mindset: We love candidates who are proactive and solutions-focused! Share examples of how you've identified training needs or improved processes in previous roles. This will show us that you're not just about delivering training but also about continuous improvement.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for.
How to prepare for a job interview at QED Legal LLP
✨Know Your Tech Inside Out
Make sure you’re well-versed in Microsoft 365 and the specific applications mentioned in the job description. Brush up on your knowledge of practice management, document management, and cybersecurity best practices. Being able to discuss these confidently will show that you’re ready to hit the ground running.
✨Prepare Engaging Training Scenarios
Think about how you would deliver training sessions for different teams within the law firm. Prepare examples of how you’ve made complex IT concepts easy to understand in the past. This will demonstrate your ability to translate technical jargon into practical guidance, which is key for this role.
✨Show Your Proactive Mindset
Be ready to discuss how you identify training needs and improve training content. Share examples of how you’ve contributed to IT projects or rolled out new technology in previous roles. This will highlight your proactive approach and solutions-focused mindset, which are essential for success in this position.
✨Emphasise Your Communication Skills
Since this role involves working with various stakeholders, it’s crucial to showcase your excellent communication and presentation skills. Prepare to discuss how you’ve effectively communicated with different audiences in the past, whether it’s through training sessions, user guides, or one-on-one support.