At a Glance
- Tasks: Provide first and second-line IT support to users across multiple offices.
- Company: Join a leading Legal 500 law firm with a strong reputation.
- Benefits: Enjoy competitive pay, hybrid work options, and travel perks.
- Other info: Great career growth opportunities in a dynamic legal environment.
- Why this job: Make a real difference by helping colleagues with their tech challenges.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
IT Support Analyst – Law Firm Brighouse, West Yorkshire Full Time | Permanent | Office Based / Hybrid After Probation An excellent opportunity has arisen for an experienced IT Support Analyst to join the in-house IT team of a leading Legal 500 law firm based in Brighouse.
Supporting approximately 330 users across 12 offices, you will provide responsive first-line and second-line technical support across the business, helping to ensure colleagues have access to reliable, secure and efficient IT systems.
This is a varied role combining IT service desk support, desktop support, user administration, hardware deployment and on-site technical assistance.
The position is predominantly office based.
Following successful completion of probation, there is the option to work one day per week from home.
Travel to other offices across Yorkshire will also be required, with access to a pool car provided.
The Role As IT Support Analyst, you will act as a key point of contact for employees experiencing technical issues, taking ownership of incidents and service requests through to resolution wherever possible.
Key responsibilities will include
- Providing first-line and second-line IT support via telephone, email, remote access and face-to-face assistance
- Logging, categorising and prioritising incidents within the IT service mana...
IT Support Analyst - Brighouse employer: qed legal Careers
Join a leading Legal 500 recognised firm in the Thames Valley, where you will be part of a supportive and progressive Wills Inheritance Team. With a strong emphasis on professional development and career progression, this firm offers an excellent work culture that values quality legal work and client service. Enjoy the unique advantage of working in a highly regarded practice that has been acknowledged for its excellence, providing you with meaningful and rewarding employment opportunities.
