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For Companies At a Glance
- Tasks: Create premium rental experiences and manage reservations for luxury vehicles.
- Company: Join QDrive Performance, London's top luxury rent-a-car and chauffeur service.
- Benefits: Competitive salary, commission, 22 days holiday, and staff rental scheme.
- Why this job: Showcase your customer service skills and work with VIP clients in a dynamic environment.
- Qualifications: Sales talent, experience in travel or car rental, and a full UK driving licence.
- Other info: Flexible shifts, including weekends, with excellent training and development opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Customer Service & Reservations Agent role at QDrive Performance Limited. Are you passionate about customer service and sales? At QDrive Performance, you’ll showcase your skills by ensuring our clients receive an effortless, five-star booking experience. You’ll manage reservations, support our luxury fleet, and be the friendly face of QDrive at Heathrow.
YOUR ROLE AT QDRIVE
- Create premium rental experiences by maximising service and upsell opportunities.
- Advise international and VIP clients in person, by phone, and via partner concierge teams.
- Prepare contracts and manage payments.
- Oversee a luxury fleet of vehicles, advising on upgrades and extras.
- Support with vehicle handovers when required.
Your Skills Matter
- Sales Talent: Confident in upselling and building client trust.
- Experience: Background in rent a car or travel.
- Communication: Professional, polished, and multilingual skills a plus.
- Flexibility: Able to work shifts, including weekends and bank holidays.
- Driving Licence: Full UK licence.
What We Offer
- Competitive base salary + commission (OTE £35,000+).
- 22 days’ holiday + bank holidays.
- Staff rental scheme for family & friends.
- Paid training and development opportunities.
- Employee wellbeing and support programmes.
About Us
QDrive Performance is London’s premium rent-a-car and chauffeur company, with a focus on luxury vehicles and world-class service. From Heathrow HQ, we serve hotels, private clients, and corporate partners across London and beyond.
Customer Service & Reservations Agent – Heathrow in Hounslow employer: QDrive Performance Limited
Contact Detail:
QDrive Performance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Reservations Agent – Heathrow in Hounslow
✨Tip Number 1
Get to know QDrive Performance inside out! Research their services, values, and what makes them stand out in the luxury rental market. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with international and VIP clients, being polished and professional is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your sales talent! Think of examples from your past experiences where you successfully upsold or built trust with clients. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the QDrive team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service & Reservations Agent – Heathrow in Hounslow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can create that five-star experience for our clients, so share any relevant experiences that highlight your skills in this area.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service & Reservations Agent. Highlight your sales talent and any experience in the rental or travel industry, as these are key to impressing us at QDrive.
Be Professional and Polished: Since communication is crucial in this role, ensure your application is well-written and free of errors. A polished application reflects your professionalism and attention to detail, which we value highly.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows us that you're genuinely interested in joining the QDrive team. Plus, it’s super easy!
How to prepare for a job interview at QDrive Performance Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a five-star experience and be ready to share examples of how you've provided exceptional service in the past.
✨Show Off Your Sales Skills
Since upselling is a big part of this role, prepare to discuss your sales experience. Think of specific instances where you successfully upsold a product or service and how it benefited the customer.
✨Practice Your Communication Style
As you'll be dealing with international and VIP clients, practice speaking clearly and professionally. Consider doing mock interviews with friends to refine your communication skills and ensure you come across as polished.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a difficult customer or managing multiple reservations. Prepare by thinking through how you would approach these situations, focusing on maintaining a calm and friendly demeanour.
