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- Tasks: Create premium rental experiences and manage luxury vehicle reservations.
- Company: Join QDrive Performance, London's top luxury rent-a-car company.
- Benefits: Competitive salary, commission, staff rental scheme, and paid training.
- Why this job: Showcase your customer service skills and work with VIP clients.
- Qualifications: Sales talent, experience in car rental or travel, and a full UK driving licence.
- Other info: Flexible shifts with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about customer service and sales? At QDrive Performance, you’ll showcase your skills by ensuring our clients receive an effortless, five-star booking experience. You’ll manage reservations, support our luxury fleet, and be the friendly face of QDrive at Heathrow.
YOUR ROLE AT QDRIVE
- Create premium rental experiences by maximising service and upsell opportunities.
- Advise international and VIP clients in person, by phone, and via partner concierge teams.
- Prepare contracts and manage payments.
- Oversee a luxury fleet of vehicles, advising on upgrades and extras.
- Support with vehicle handovers when required.
YOUR SKILLS MATTER
- Sales Talent: Confident in upselling and building client trust.
- Experience: Background in rent a car or travel.
- Communication: Professional, polished, and multilingual skills a plus.
- Flexibility: Able to work shifts, including weekends and bank holidays.
- Driving Licence: Full UK licence.
WHAT WE OFFER
- Competitive base salary + commission (OTE £35,000+).
- Staff rental scheme for family & friends.
- Paid training and development opportunities.
- Employee wellbeing and support programmes.
ABOUT US
QDrive Performance is London’s premium rent-a-car and chauffeur company, with a focus on luxury vehicles and world‑class service. From Heathrow HQ, we serve hotels, private clients, and corporate partners across London and beyond.
Customer Service & Reservations Agent – Heathrow employer: QDrive Performance Limited
Contact Detail:
QDrive Performance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Reservations Agent – Heathrow
✨Tip Number 1
Get to know the company! Research QDrive Performance and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with international and VIP clients, it’s crucial to sound professional and polished. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your sales talent! Prepare examples of how you've successfully upsold or built trust with clients in the past. This will demonstrate your ability to create premium rental experiences, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service & Reservations Agent – Heathrow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can create those five-star experiences for our clients, so share any relevant stories or examples that highlight your skills.
Highlight Your Sales Skills: Since upselling is a big part of the role, make sure to mention any sales experience you have. We love seeing candidates who can build trust and rapport with clients, so don’t be shy about showcasing your sales talent in your application.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We appreciate when applicants take the time to align their skills and experiences with what we’re looking for at QDrive Performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at QDrive Performance Limited
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service. Understand what it means to provide a five-star experience, especially in a luxury setting. Be ready to share examples from your past experiences where you went above and beyond for a client.
✨Showcase Your Sales Skills
Since upselling is key for this role, prepare to discuss your sales techniques. Think of specific instances where you successfully upsold a product or service. Highlight how you built trust with clients to make those sales happen.
✨Familiarise Yourself with the Fleet
Get to know the types of vehicles QDrive offers. Being able to speak knowledgeably about the fleet will impress your interviewers. If possible, research common upgrades and extras that clients might be interested in.
✨Practice Your Communication Style
As communication is crucial in this role, practice speaking clearly and professionally. If you have multilingual skills, be prepared to demonstrate them. Role-play potential scenarios with a friend to build confidence in your delivery.