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- Tasks: Lead onboarding and success journeys for social care providers using our innovative platform.
- Company: Join Quality Compliance Systems, part of RLDatix, dedicated to improving care standards.
- Benefits: Enjoy private health insurance, wellness support, and loyalty awards for long service.
- Why this job: Make a real difference in social care while developing your leadership skills.
- Qualifications: Experience in Customer Success or Onboarding in a SaaS environment is essential.
- Other info: Flexible working with a focus on employee wellness and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care…everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high-quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most.
We’re searching for a Stockley Park-based Customer Success Manager to join our Customer Success & Onboarding team, so that we can help social care providers adopt our platform quickly, achieve measurable value, and remain long-term partners. The Customer Success Manager will lead the end-to-end onboarding and success journey, ensuring seamless implementation, strong engagement, and clear outcomes for customers delivering care across all social care settings.
How You’ll Spend Your Time
- Own and optimise the full onboarding journey from contract signature to go-live, ensuring fast, smooth, and high-quality implementation.
- Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self-serve documentation.
- Drive early adoption with success plans, milestone tracking, and measurable value metrics.
- Lead and grow a high-performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention.
- Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management.
- Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities.
What Kind of Things We’re Most Interested in You Having
- Proven leadership in Customer Success or Onboarding within a non-enterprise customer-focused SaaS environment (ideally owner-operator customers).
- Deep experience driving product adoption and measurable customer value.
- Ability to build and optimise customer-facing processes at scale.
- Excellent relationship-building skills with stakeholders at all levels.
- Data-driven, organised, and great at prioritising.
- Empathetic and customer-obsessed, with a passion for improving outcomes in social care.
- Ability to commute to Stockley Park 1-2 days a week.
- Collaborative, resilient, and solutions-focused.
By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.
Customer Success Lead in Uxbridge employer: QCS
Contact Detail:
QCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Customer Success Lead role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your passion for social care during interviews. Share stories about how you've improved customer outcomes in previous roles. This will demonstrate your empathy and commitment to the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission.
We think you need these skills to ace Customer Success Lead in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and Onboarding. We want to see how your skills align with our mission to improve care standards!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven product adoption and created measurable value in previous roles. We love seeing the impact you've made!
Be Personable: Remember, we’re looking for someone who can build strong relationships. Let your personality shine through in your application—show us your passion for customer success and social care!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to see your application and get you on our radar!
How to prepare for a job interview at QCS
✨Know the Company Inside Out
Before your interview, dive deep into Quality Compliance Systems (QCS) and RLDatix. Understand their mission, values, and the specific challenges they face in the social care sector. This knowledge will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Leadership Skills
As a Customer Success Lead, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in previous roles, particularly in onboarding or customer success. Highlight any metrics or outcomes that showcase your impact on product adoption and customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to optimise onboarding processes or improve customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Data-Driven Approach
Since the role requires a data-driven mindset, be ready to discuss how you've used data to inform decisions in past roles. Bring examples of how you've tracked customer health scores or developed success plans based on measurable metrics. This will show that you can bring a strategic approach to the position.
