At a Glance
- Tasks: Engage with clients, manage bookings, and provide top-notch support for training courses.
- Company: Join PHSC Academy, a leader in health and safety training.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Dynamic role with a chance to learn about health and safety compliance.
- Why this job: Be the friendly face of client services and make a difference in training experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22050 - 26950 £ per year.
PHSC Academy is looking for a friendly, organised and commercially minded Academy Client Development Coordinator to join our team in Cumbernauld.
This is a varied client services role combining telephone-based client development with course administration and practical support for our face-to-face training.
You will be a key point of contact for clients and delegates, helping them choose the right training, converting enquiries into bookings and ensuring they receive a professional and well-organised service throughout.
PHSC Academy provides training across health and safety, food safety, ISO management systems, auditing, risk and compliance.
It forms part of PHSC plc, an established provider of health, safety and compliance services to organisations throughout the UK.
What you will be doing * Responding to Academy enquiries by telephone, email, website and CRM. * Understanding clients training needs and recommending suitable courses. * Preparing quotations and following enquiries through to a clear outcome and, wherever possible, a confirmed booking. * Making planned outbound calls to existing clients, previous delegates, lapsed contacts and prospective clients. * Identifying opportunities for repeat bookings, additional delegates, related courses and other relevant services. * Managing delegate bookings from the initial enquiry through to joining instructions, attendance, certification and follow-up. * Maintaining ac...
Customer Service Coordinator employer: QCS International - Management System Consulting
At QCS International, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters professional growth and development. As an ISO Management Systems Consultant/Trainer, you'll enjoy the flexibility of a field-based role across Scotland and northern England, with opportunities to enhance your consultancy and training skills through our supportive coaching environment. Join us to make a meaningful impact on businesses while working within a collaborative team that values your expertise and encourages innovation.
Contact Details:
QCS International - Management System Consulting Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QCS International - Management System Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QCS International - Management System Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QCS International - Management System Consulting:Your cover letter is your chance to shine! Tell us why you want to work at QCS International - Management System Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QCS International - Management System Consulting!
How to prepare for a job interview at QCS International - Management System Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
