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For Companies At a Glance
- Tasks: Support global electronic security systems and provide operational assistance.
- Company: Join a leading tech firm with a global presence and diverse team.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team ensuring safety through innovative security solutions.
- Qualifications: Experience in access control and CCTV systems; strong communication skills.
- Other info: Exciting career growth potential in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. This role forms part of our global engineering team, so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. The role will offer training where necessary to the successful candidate.
What You Will Do
- System Administration of customer head end system – testing/validation of new version releases, version upgrades, patching, change management, hardware configuration updates/changes, reporting and governance.
- Helpdesk Support / Telephonic Customer Service experience.
- Respond to application related issues (impacting a single site or individual assets on a single site, with limited impact to core business activities).
- Planned routine maintenance of associated Access Control & CCTV applications.
- Day to day operations – maintenance and support – including but not limited to reactive support activities, ticket triage, escalations, etc. as directed.
- Day to day operations – testing and validation of changes, repairs and additions to security systems in conjunction with hardware vendor or installation teams as directed.
- Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed.
- Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications.
- Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration.
- Escalation and liaison with manufacturer for Level 3 support items as required.
What We Are Looking For
- C-Cure & Genetec certification.
- Experience with Enterprise Level Electronic Security Systems.
- Experience with deploying and/or supporting.
- Excellent attention to detail.
- Experience with ticketing systems.
- Able to assess reported issues and rectify.
- Able to work with remote connectivity tools.
- Excellent communication skills to peers and clients.
- Advanced Knowledge – Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS.
- Any experience with Genetec would be highly beneficial.
- Able to provide Microsoft OS support.
- Able to perform Network Diagnostics.
- Able to understand SQL and Databases.
- Understanding of data protection and GDPR.
Systems Administrator employer: QCIC
Contact Detail:
QCIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Administrator
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry, especially those who work with electronic security systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and knowledge of systems like C-Cure and Genetec. We want you to feel confident discussing your experience with access control and CCTV systems, so practice common interview questions related to these topics.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled issues in previous roles, especially when it comes to system maintenance or customer support. This will demonstrate your ability to handle the day-to-day operations of a Systems Administrator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Systems Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Administrator role. Highlight your experience with access control and CCTV systems, as well as any relevant certifications like C-Cure or Genetec. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about security systems and how your previous experience makes you a great fit for our global engineering team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with colleagues across different countries, it's important to showcase your communication skills. Whether it's in your CV or cover letter, let us know how you've effectively communicated in past roles, especially in a helpdesk or customer service context.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at QCIC
✨Know Your Systems
Make sure you brush up on your knowledge of access control and CCTV systems, especially C-Cure and Genetec. Be ready to discuss your previous experiences with these systems and how you've handled challenges in the past.
✨Showcase Your Communication Skills
Since this role involves liaising with teams across different countries, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical issues to non-technical colleagues or clients.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've assessed and rectified reported issues. Think of examples that highlight your attention to detail and your ability to work under pressure, especially in a helpdesk support context.
✨Familiarise Yourself with GDPR
Understanding data protection is crucial for this role. Brush up on GDPR principles and be ready to discuss how they apply to security systems. This will show that you’re not just technically savvy but also aware of compliance requirements.
