At a Glance
- Tasks: Manage client partnerships and oversee operations for strategic accounts in physical security.
- Company: Join a global leader in enterprise-level security solutions with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for global travel.
- Other info: Dynamic role with leadership opportunities and a chance to mentor a global team.
- Why this job: Be a key player in shaping security strategies for major clients worldwide.
- Qualifications: 10+ years in enterprise security management and experience with global accounts.
The predicted salary is between 60000 - 80000 £ per year.
About the role
The position has arisen due to global growth and a desire to expand our business to enable us to further build on client relationships and service new opportunities. The successful candidate will be responsible for building, promoting and maintaining client partnerships and initiatives for some of QCIC’s strategic accounts. They will direct and support the activities of multiple operations managing large/complex clients serving as a client advocate and a primary point of contact, facilitating all internal and external communications. They will have operational oversight so proven technical experience in enterprise level security management systems is critical. In addition, the ability to effectively drive the execution of the clients’ installation, service and advanced solutions strategies to exceed client expectations with cost effective solutions is key. The role will require the candidate to lead QCIC’s teams and partners to ensure client satisfaction, financial performance and account growth.
What you will do
- Manage an annual job volume/revenue expectation of $5+ 10 Million+
- Act as a primary point of contact on the account, responsible for managing communications for all QCIC engagements
- Work with our clients through an understanding of their business needs and know how to navigate their organisation
- Work with QCIC leadership and Strategic Account Management functions
- Develop and manage an account plan to accurately capture client vision, corporate initiatives, growth strategies and annual expectations.
- Utilise standard processes and tools that drive internal efficiencies and foster uniformity of workflows.
- Proactively manage and coordinate all operational aspects of strategic client engagements for each global account.
- Enforce the expectations of the client with QCIC teams, subcontractors, vendors and partners.
- Always represent QCIC as a leader, providing mentoring, coaching and development of the wider team
- Serve as a client advocate and liaison between QCIC HQ, global hubs, subcontractors, vendors, partners and manufacturers.
- Help develop unique approaches and introduce advanced solutions to client challenges, building confidence in QCIC as a trusted advisor
- Drive consistency in delivery of all QCIC services across multiple locations, regions and countries
- Ensure adherence to specific client standards, industry best practices, code requirements and/or market regulations
- Maintain all account documentation, direct all communications and updates to the client in a regular and proactive manner.
- Conduct scheduled internal and client business reviews on a defined and consistent basis
- Engage the support of internal resources and partners to introduce expertise that helps clients develop and implement their strategies
- Responsible for overall client satisfaction in delivery of all services.
- Proactively meet and communicate with client to seek detailed feedback in order to drive continuous improvement.
- Resolve issues in an effective and timely manner by engaging appropriate team members, internal resources, partners, and/or external stakeholders
- Prepare financial proposals ensuring they are commercially sound
- Track financial performance on all projects and services to make sure work is executed to budget.
- Compile reports to provide spend data to internal teams, clients, and senior leadership
- Represent QCIC as a thought leader and regularly contribute to marketing material and activities ensuring QCIC is represented externally where required
- Manage a group of approximately 2-8 global personnel
What we are looking for
- Broad-based industry and market knowledge of enterprise level access control, video management and intrusion detection systems of 10+ years
- Experience of managing global accounts on an enterprise level requiring support across multiple time zones
- Ability to create internal and external organisational alignment through strategic relationships, by communicating client initiatives and driving team building
- Accomplished leader that acts as a role model while guiding, developing and mentoring others within the organisation
- Excellent organisational skills
- Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint and project management tools
- Exceptional written and oral communication skills, with ability to deliver presentations within multiple levels of an organisation
- Advanced financial competencies
- Confidence in contract negotiation and administration
- Strong work ethic with personal motivation to function individually and as part of a global team
- Strategic thinker with analytical problem-solving tools and techniques
- Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries
- Able to spot potential opportunities – expansion - DBR
Physical Security Technical Account Manager employer: QCIC
At QCIC, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Technical Project Manager in Security, you will benefit from our commitment to employee growth through continuous training and development opportunities, while working in a dynamic environment that values client satisfaction and teamwork. Our global presence allows for diverse project experiences, ensuring that your contributions directly impact our clients and the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Physical Security Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges so you can showcase how your skills align with their goals. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it relates to the role of a Physical Security Technical Account Manager. We suggest rehearsing with a friend or in front of a mirror until you feel comfortable.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the position. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Physical Security Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Physical Security Technical Account Manager role. Highlight your experience with enterprise-level security management systems and how it aligns with QCIC’s needs. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your exceptional written and oral communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively at all levels.
Highlight Your Leadership Experience:We’re looking for someone who can lead teams and manage client relationships. Share examples of how you've successfully guided and developed others in your previous roles. This will show us that you have what it takes to be a strong advocate for our clients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining the QCIC family!
How to prepare for a job interview at QCIC
✨Know Your Stuff
Make sure you brush up on your knowledge of enterprise-level security management systems. Be ready to discuss specific technologies like access control, video management, and intrusion detection systems. This will show that you understand the technical aspects of the role and can speak confidently about them.
✨Understand Client Needs
Before the interview, research the company and its clients. Think about how you can align your experience with their business needs. Be prepared to share examples of how you've successfully managed client relationships and driven account growth in the past.
✨Showcase Your Leadership Skills
As a Physical Security Technical Account Manager, you'll need to lead teams and mentor others. Prepare to discuss your leadership style and provide examples of how you've guided teams to success. Highlight any experience you have in managing global accounts across different time zones.
✨Be Financially Savvy
Since the role involves preparing financial proposals and tracking project performance, be ready to talk about your financial competencies. Bring examples of how you've managed budgets or improved financial performance in previous roles. This will demonstrate your ability to handle the financial aspects of the position.
