At a Glance
- Tasks: Manage client partnerships and oversee operations for strategic accounts in physical security.
- Company: Join a global leader in enterprise-level security solutions with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for global travel.
- Other info: Dynamic role with leadership opportunities and a chance to mentor others.
- Why this job: Be a key player in enhancing client satisfaction and driving business growth.
- Qualifications: 10+ years in security management systems and experience managing global accounts.
The predicted salary is between 60000 - 80000 £ per year.
About the role
The position has arisen due to global growth and a desire to expand our business to enable us to further build on client relationships and service new opportunities. The successful candidate will be responsible for building, promoting and maintaining client partnerships and initiatives for some of QCIC's strategic accounts. They will direct and support the activities of multiple operations managing large/complex clients serving as a client advocate and a primary point of contact, facilitating all internal and external communications. They will have operational oversight so proven technical experience in enterprise level security management systems is critical. In addition, the ability to effectively drive the execution of the clients' installation, service and advanced solutions strategies to exceed client expectations with cost effective solutions is key. The role will require the candidate to lead QCIC's teams and partners to ensure client satisfaction, financial performance and account growth.
What you will do
- Manage an annual job volume/revenue expectation of $5+ 10 Million+
- Act as a primary point of contact on the account, responsible for managing communications for all QCIC engagements
- Work with our clients through an understanding of their business needs and know how to navigate their organisation
- Work with QCIC leadership and Strategic Account Management functions
- Develop and manage an account plan to accurately capture client vision, corporate initiatives, growth strategies and annual expectations.
- Utilise standard processes and tools that drive internal efficiencies and foster uniformity of workflows.
- Proactively manage and coordinate all operational aspects of strategic client engagements for each global account.
- Enforce the expectations of the client with QCIC teams, subcontractors, vendors and partners.
- Always represent QCIC as a leader, providing mentoring, coaching and development of the wider team
- Serve as a client advocate and liaison between QCIC HQ, global hubs, subcontractors, vendors, partners and manufacturers.
- Help develop unique approaches and introduce advanced solutions to client challenges, building confidence in QCIC as a trusted advisor
- Drive consistency in delivery of all QCIC services across multiple locations, regions and countries
- Ensure adherence to specific client standards, industry best practices, code requirements and/or market regulations
- Maintain all account documentation, direct all communications and updates to the client in a regular and proactive manner.
- Conduct scheduled internal and client business reviews on a defined and consistent basis
- Engage the support of internal resources and partners to introduce expertise that helps clients develop and implement their strategies
- Responsible for overall client satisfaction in delivery of all services.
- Proactively meet and communicate with client to seek detailed feedback in order to drive continuous improvement.
- Resolve issues in an effective and timely manner by engaging appropriate team members, internal resources, partners, and/or external stakeholders
- Prepare financial proposals ensuring they are commercially sound
- Track financial performance on all projects and services to make sure work is executed to budget.
- Compile reports to provide spend data to internal teams, clients, and senior leadership
- Represent QCIC as a thought leader and regularly contribute to marketing material and activities ensuring QCIC is represented externally where required
- Manage a group of approximately 2-8 global personnel
What we are looking for
- Broad-based industry and market knowledge of enterprise level access control, video management and intrusion detection systems of 10+ years
- Experience of managing global accounts on an enterprise level requiring support across multiple time zones
- Ability to create internal and external organisational alignment through strategic relationships, by communicating client initiatives and driving team building
- Accomplished leader that acts as a role model while guiding, developing and mentoring others within the organisation
- Excellent organisational skills
- Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint and project management tools
- Exceptional written and oral communication skills, with ability to deliver presentations within multiple levels of an organisation
- Advanced financial competencies
- Confidence in contract negotiation and administration
- Strong work ethic with personal motivation to function individually and as part of a global team
- Strategic thinker with analytical problem-solving tools and techniques
- Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries
- Able to spot potential opportunities – expansion - DBR
Physical Security Technical Account Manager in London employer: QCIC
At QCIC, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our comprehensive training programmes and mentorship opportunities, ensuring that our team members thrive in their roles. Located in a dynamic environment, we offer competitive benefits and the chance to work with cutting-edge security technologies, making this an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Physical Security Technical Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, especially in physical security. We want you to show them you’re not just another candidate; you’re the one who can help them grow and succeed!
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate how your experience aligns with the role of a Technical Account Manager. We suggest rehearsing with a friend or in front of a mirror until you feel confident and natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to remind them why you’re a great fit for the team.
We think you need these skills to ace Physical Security Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Physical Security Technical Account Manager role. Highlight your experience with enterprise-level security management systems and how it aligns with QCIC's needs. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your exceptional written and oral communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively at all levels.
Highlight Your Leadership Experience:We’re looking for someone who can lead teams and manage global accounts. Be sure to include examples of your leadership experience and how you've successfully guided teams in previous roles. This will show us you're ready to take on the challenge!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the QCIC family!
How to prepare for a job interview at QCIC
✨Know Your Stuff
Make sure you brush up on your knowledge of enterprise-level security management systems. Be ready to discuss specific technologies like access control, video management, and intrusion detection systems. This will show that you’re not just familiar with the industry but also have the technical chops to back it up.
✨Understand Client Needs
Before the interview, research the company’s clients and their business needs. Think about how you can align QCIC's services with those needs. Being able to articulate how you would manage client relationships and drive satisfaction will set you apart from other candidates.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed global accounts in the past. Highlight your ability to mentor and develop others, as well as your experience in driving team alignment across different time zones. This is crucial for a role that requires operational oversight.
✨Be Ready for Financial Discussions
Since financial performance is key in this role, be prepared to discuss your experience with budget management and financial proposals. Bring examples of how you’ve tracked project performance and ensured work was executed within budget. This will demonstrate your strategic thinking and analytical skills.
