At a Glance
- Tasks: Manage client relationships and oversee security operations for global accounts.
- Company: Dynamic security solutions provider with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to excellence and client success.
- Why this job: Be a key player in shaping security strategies for major clients worldwide.
- Qualifications: 10+ years in enterprise security management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The position has arisen due to global growth and a desire to expand our business to enable us to further build on client relationships and service new opportunities. The successful candidate will be responsible for building, promoting and maintaining client partnerships and initiatives for some of QCIC’s strategic accounts. They will direct and support the activities of multiple operations managing large/complex clients serving as a client advocate and a primary point of contact, facilitating all internal and external communications. They will have operational oversight so proven technical experience in enterprise level security management systems is critical. In addition, the ability to effectively drive the execution of the clients’ installation, service and advanced solutions strategies to exceed client expectations with cost effective solutions is key. The role will require the candidate to lead QCIC’s teams and partners to ensure client satisfaction, financial performance and account growth.
What You Will Do
- Manage an annual job volume/revenue expectation of $5+ 10 Million+
- Act as a primary point of contact on the account, responsible for managing communications for all QCIC engagements
- Work with our clients through an understanding of their business needs and know how to navigate their organisation
- Work with QCIC leadership and Strategic Account Management functions
- Develop and manage an account plan to accurately capture client vision, corporate initiatives, growth strategies and annual expectations.
- Utilise standard processes and tools that drive internal efficiencies and foster uniformity of workflows.
- Proactively manage and coordinate all operational aspects of strategic client engagements for each global account.
- Enforce the expectations of the client with QCIC teams, subcontractors, vendors and partners.
- Always represent QCIC as a leader, providing mentoring, coaching and development of the wider team
- Serve as a client advocate and liaison between QCIC HQ, global hubs, subcontractors, vendors, partners and manufacturers.
- Help develop unique approaches and introduce advanced solutions to client challenges, building confidence in QCIC as a trusted advisor
- Drive consistency in delivery of all QCIC services across multiple locations, regions and countries
- Ensure adherence to specific client standards, industry best practices, code requirements and/or market regulations
- Maintain all account documentation, direct all communications and updates to the client in a regular and proactive manner.
- Conduct scheduled internal and client business reviews on a defined and consistent basis
- Engage the support of internal resources and partners to introduce expertise that helps clients develop and implement their strategies
- Responsible for overall client satisfaction in delivery of all services.
- Proactively meet and communicate with client to seek detailed feedback in order to drive continuous improvement.
- Resolve issues in an effective and timely manner by engaging appropriate team members, internal resources, partners, and/or external stakeholders
- Prepare financial proposals ensuring they are commercially sound
- Track financial performance on all projects and services to make sure work is executed to budget.
- Compile reports to provide spend data to internal teams, clients, and senior leadership
- Represent QCIC as a thought leader and regularly contribute to marketing material and activities ensuring QCIC is represented externally where required
- Manage a group of approximately 2-8 global personnel
What We Are Looking For
- Broad-based industry and market knowledge of enterprise level access control, video management and intrusion detection systems of 10+ years
- Experience of managing global accounts on an enterprise level requiring support across multiple time zones
- Ability to create internal and external organisational alignment through strategic relationships, by communicating client initiatives and driving team building
- Accomplished leader that acts as a role model while guiding, developing and mentoring others within the organisation
- Excellent organisational skills
- Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint and project management tools
- Exceptional written and oral communication skills, with ability to deliver presentations within multiple levels of an organisation
- Advanced financial competencies
- Confidence in contract negotiation and administration
- Strong work ethic with personal motivation to function individually and as part of a global team
- Strategic thinker with analytical problem-solving tools and techniques
- Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries
- Able to spot potential opportunities – expansion
Physical Security Technical Account Manager in Harrow employer: QCIC
At QCIC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through comprehensive training programmes and mentorship opportunities, ensuring that our team members thrive in their careers while contributing to meaningful client partnerships. With competitive salaries and a hybrid working model, we provide a supportive environment where your expertise in physical security can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Physical Security Technical Account Manager in Harrow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, especially in physical security. This will help you tailor your responses and show that you’re genuinely interested in helping them succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Physical Security Technical Account Manager. Highlight your technical skills and client management experience to demonstrate you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Physical Security Technical Account Manager in Harrow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Physical Security Technical Account Manager role. Highlight your experience with enterprise-level security management systems and client relationship management, as these are key aspects of the job.
Showcase Your Communication Skills:Since this role involves a lot of communication with clients and internal teams, demonstrate your exceptional written and oral communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Highlight Your Leadership Experience:We’re looking for someone who can lead teams and mentor others. Be sure to include examples of your leadership experience and how you've successfully guided teams in previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at QCIC
✨Know Your Stuff
Make sure you brush up on your knowledge of enterprise-level security management systems. Be ready to discuss specific technologies like access control, video management, and intrusion detection systems. This will show that you’re not just familiar with the industry but also have the technical expertise needed for the role.
✨Understand the Client's Needs
Before the interview, research the company and its clients. Understand their business needs and how QCIC can help them achieve their goals. Being able to articulate how you would navigate client organisations and build partnerships will set you apart from other candidates.
✨Showcase Your Leadership Skills
As a Physical Security Technical Account Manager, you'll need to lead teams and manage client relationships. Prepare examples of how you've successfully led projects or teams in the past. Highlight your mentoring and coaching experiences to demonstrate your ability to develop others.
✨Be Financially Savvy
Since the role involves managing significant revenue expectations, be prepared to discuss financial proposals and budget management. Brush up on your financial competencies and be ready to explain how you’ve tracked financial performance in previous roles. This will show that you can handle the financial aspects of the job effectively.
