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- Tasks: Support global electronic security systems and provide remote operational assistance.
- Company: Join a dynamic global engineering team with colleagues from the UK, South Africa, and the US.
- Benefits: Receive training, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in security while working with cutting-edge technology.
- Qualifications: Experience in access control and CCTV systems, excellent communication skills.
- Other info: Enjoy a collaborative environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. This role forms part of our global engineering team, so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. The role will offer training where necessary to the successful candidate.
What you will do:
- System Administration of customer head end system – testing/validation of new version releases, version upgrades, patching, change management, hardware configuration updates/changes, reporting and governance.
- Helpdesk Support / Telephonic Customer Service experience.
- Respond to application related issues (impacting a single site or individual assets on a single site, with limited impact to core business activities).
- Planned routine maintenance of associated Access Control & CCTV applications.
- Day to day operations – maintenance and support – including but not limited to reactive support activities, ticket triage, escalations, etc. as directed.
- Day to day operations – testing and validation of changes, repairs and additions to security systems in conjunction with hardware vendor or installation teams as directed.
- Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed.
- Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications.
- Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration.
- Escalation and liaison with manufacturer for Level 3 support items as required.
What we are looking for:
- Experience with Enterprise Level Electronic Security Systems.
- Experience with deploying and/or supporting.
- Excellent attention to detail.
- Experience with ticketing systems.
- Able to assess reported issues and rectify.
- Able to work with remote connectivity tools.
- Excellent communication skills to peers and clients.
- Advanced Knowledge – Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS.
- Any experience with Genetec would be highly beneficial.
- Able to provide Microsoft OS support.
- Able to perform Network Diagnostics.
- Able to understand SQL and Databases.
- Understanding of data protection and GDPR.
Systems Administrator employer: QCIC group
Contact Detail:
QCIC group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Administrator
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry, especially those who work with electronic security systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills related to access control and CCTV systems. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and knowledge.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share examples of how you've tackled issues in previous roles, especially with ticketing systems or remote support. This will demonstrate your ability to handle the day-to-day operations of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Systems Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with electronic security systems, especially access control and CCTV. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Systems Administrator role. Share specific examples of your previous work and how it relates to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role involves liaising with teams across different countries, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, make sure to highlight any experience you have in customer service or team collaboration.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining the StudySmarter team!
How to prepare for a job interview at QCIC group
✨Know Your Systems
Make sure you brush up on your knowledge of enterprise-level electronic security systems, especially the ones mentioned in the job description like Ccure9000 and Genetec. Being able to discuss your previous experience with these systems will show that you're not just familiar but also capable of handling the role.
✨Show Off Your Communication Skills
Since this role involves liaising with colleagues across different countries, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated in past roles, especially in a helpdesk or customer service context.
✨Be Ready for Technical Questions
Expect technical questions related to system administration, ticketing systems, and network diagnostics. Brush up on your SQL and database knowledge, and be prepared to explain how you've resolved issues in the past. This will help you stand out as a candidate who can think on their feet.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in this role, such as dealing with a system outage or a client issue. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills and how you handle pressure.
