At a Glance
- Tasks: Manage client relationships and oversee security solutions for global accounts.
- Company: Join a leading security firm with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with a chance to lead and mentor a global team.
- Why this job: Be a key player in enhancing security solutions while building strong client partnerships.
- Qualifications: 10+ years in enterprise security management and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: London/Hybrid
Contract: Permanent
Hours: Full time
About the role
The position has arisen due to global growth and a desire to expand our business to enable us to further build on client relationships and service new opportunities. The successful candidate will be responsible for building, promoting and maintaining client partnerships and initiatives for some of QCIC’s strategic accounts. They will direct and support the activities of multiple operations managing large/complex clients serving as a client advocate and a primary point of contact, facilitating all internal and external communications. They will have operational oversight so proven technical experience in enterprise level security management systems is critical. In addition, the ability to effectively drive the execution of the clients’ installation, service and advanced solutions strategies to exceed client expectations with cost effective solutions is key. The role will require the candidate to lead QCIC’s teams and partners to ensure client satisfaction, financial performance and account growth.
What you will do
- Manage an annual job volume/revenue expectation of $5+10 Million+
- Act as a primary point of contact on the account, responsible for managing communications for all QCIC engagements
- Work with our clients through an understanding of their business needs and know how to navigate their organisation
- Work with QCIC leadership and Strategic Account Management functions
- Develop and manage an account plan to accurately capture client vision, corporate initiatives, growth strategies and annual expectations.
- Utilise standard processes and tools that drive internal efficiencies and foster uniformity of workflows – expand (developing opportunities, cross selling, multi department crossover where needed, expand on DBR cross selling, design run into space).
- Proactively manage and coordinate all operational aspects of strategic client engagements for each global account.
- Enforce the expectations of the client with QCIC teams, subcontractors, vendors and partners.
- Always represent QCIC as a leader, providing mentoring, coaching and development of the wider team.
- Serve as a client advocate and liaison between QCIC HQ, global hubs, subcontractors, vendors, partners and manufacturers.
- Help develop unique approaches and introduce advanced solutions to client challenges, building confidence in QCIC as a trusted advisor.
- Drive consistency in delivery of all QCIC services across multiple locations, regions and countries.
- Ensure adherence to specific client standards, industry best practices, code requirements and/or market regulations.
- Maintain all account documentation, direct all communications and updates to the client in a regular and proactive manner.
- Conduct scheduled internal and client business reviews on a defined and consistent basis.
- Engage the support of internal resources and partners to introduce expertise that helps clients develop and implement their strategies.
- Responsible for overall client satisfaction in delivery of all services.
- Proactively meet and communicate with client to seek detailed feedback in order to drive continuous improvement.
- Resolve issues in an effective and timely manner by engaging appropriate team members, internal resources, partners, and/or external stakeholders.
- Prepare financial proposals ensuring they are commercially sound.
- Track financial performance on all projects and services to make sure work is executed to budget.
- Compile reports to provide spend data to internal teams, clients, and senior leadership.
- Represent QCIC as a thought leader and regularly contribute to marketing material and activities ensuring QCIC is represented externally where required.
- Manage a group of approximately 2-8 global personnel.
What we are looking for
- Broad-based industry and market knowledge of enterprise level access control, video management and intrusion detection systems of 10+ years.
- Experience of managing global accounts on an enterprise level requiring support across multiple time zones.
- Ability to create internal and external organisational alignment through strategic relationships, by communicating client initiatives and driving team building.
- Accomplished leader that acts as a role model while guiding, developing and mentoring others within the organisation.
- Excellent organisational skills.
- Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint and project management tools.
- Exceptional written and oral communication skills, with ability to deliver presentations within multiple levels of an organisation.
- Advanced financial competencies.
- Confidence in contract negotiation and administration.
- Strong work ethic with personal motivation to function individually and as part of a global team.
- Strategic thinker with analytical problem-solving tools and techniques.
- Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.
- Able to spot potential opportunities – expansion – DBR.
Physical Security Technical Account Manager in London employer: QCIC group
At QCIC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London-based team enjoys a hybrid working model, competitive compensation, and extensive opportunities for professional growth, all while contributing to meaningful projects that enhance client relationships and drive success. Join us to be part of a forward-thinking organisation that values your expertise and supports your career development in the ever-evolving field of physical security.
StudySmarter Expert Advice🤫
We think this is how you could land Physical Security Technical Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, especially in physical security. This will help you tailor your responses and show that you’re genuinely interested in helping them succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Physical Security Technical Account Manager. Highlight your ability to manage client relationships and drive solutions that exceed expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Physical Security Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Physical Security Technical Account Manager role. Highlight your experience with enterprise-level security management systems and client relationship management, as these are key aspects of the job.
Showcase Your Communication Skills:Since this role involves a lot of communication, emphasise your exceptional written and oral communication skills. Provide examples of how you've effectively managed client communications or led presentations in previous roles.
Demonstrate Your Strategic Thinking:We want to see your ability to think strategically! Include examples of how you've developed account plans or driven initiatives that align with client needs and corporate goals. This will show us you can navigate complex client relationships.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at QCIC group
✨Know Your Stuff
Make sure you brush up on your knowledge of enterprise-level security management systems. Be ready to discuss specific technologies and how they can benefit clients. This will show that you’re not just familiar with the industry but also have the technical expertise needed for the role.
✨Understand Client Needs
Before the interview, research the company’s key clients and their business needs. Think about how you can align QCIC’s services with those needs. Being able to articulate how you would manage client relationships and drive satisfaction will set you apart.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to mentor and develop others, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Financially Savvy
Since financial performance is a big part of the role, be prepared to discuss your experience with budget management and financial proposals. Bring examples of how you’ve tracked project performance and ensured profitability in previous roles.
