At a Glance
- Tasks: Install and maintain cutting-edge security systems while providing top-notch customer support.
- Company: Join a leading security solutions provider in London with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Participate in an on-call rota for emergency support and enjoy a collaborative work environment.
- Why this job: Be part of a dynamic team ensuring safety through advanced technology.
- Qualifications: Experience in electronic security systems and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Physical Security Installation & Service Engineer
About the Role
We are seeking an experienced Physical Security Installation & Service Engineer to join our team.
The successful candidate will be responsible for the installation, configuration, maintenance, and support of a range of electronic security systems across customer sites.
This role requires strong technical knowledge of access control, CCTV, and integrated security solutions, with experience working on enterprise-level platforms.
The engineer will be responsible for delivering high-quality installations, fault finding, preventative maintenance, and reactive support to ensure customer security systems remain operational.
The role will include participation in an on-call/call-out rota, providing out-of-hours support when required.
Key Responsibilities
- Install, configure, commission, and maintain physical security systems including access control, CCTV, and integrated security solutions.
- Carry out planned preventative maintenance (PPM), reactive repairs, and fault diagnostics.
- Provide technical support and troubleshooting for customer systems.
• Configure and support enterprise access control platforms including
- Genetec Security Center
- Honeywell Pro-Watch
- Perform system upgrades, migrations, integrations, and hardware replacements.
- Diagnose faults across controllers, readers, locking hardware, networks, and associated security devices.
- Liaise with customers, project teams, and third-party suppliers to resolve technical issues.
- Complete accurate service reports, documentation, and system handover information.
- Maintain a high standard of customer service and professionalism at all times.
- Participate in an out-of-hours call-out rota.
- Required Experience & Skills
- Proven experience as a Physical Security Engineer, Access Control Engineer, or similar role.
- Strong background in the installation and servicing of electronic security systems.
• Experience with enterprise access control systems such as
- Pro-Watch
- Knowledge of access control hardware, including controllers, readers, door hardware, and locking solutions.
- Experience fault finding on IP-based security systems and networked devices.
- Ability to read technical drawings, schematics, and system documentation.
- Strong problem-solving skills with the ability to work independently.
- Excellent communication and customer-facing skills.
- Full UK driving licence.
Desirable Qualifications / Experience
- Experience with CCTV systems and video management platforms.
- Knowledge of networking fundamentals (TCP/IP, switches, VLANs).
- Experience working on large commercial, corporate, or critical infrastructure sites.
- Manufacturer training or certifications in relevant security platforms.
- Experience with system integrations and database/server environments.
- Personal Attributes
- Professional and reliable approach.
- Flexible attitude with the ability to respond to changing priorities.
- Strong attention to detail.
- Comfortable working independently and as part of a wider engineering team.
- Willingness to participate in the call-out rota and provide emergency support when required.
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Physical Security Installation & Service Engineer in London employer: QCIC group
At QCIC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Talent and HR Coordinator, you'll have the opportunity to make a significant impact in a fast-growing global security engineering firm, with access to professional development and the chance to implement cutting-edge systems like Microsoft Dynamics 365. Our commitment to employee growth, coupled with a supportive environment, makes QCIC a truly rewarding place to advance your career.
