Training Manager

Training Manager

We are seeking a dynamic and experienced Training Manager to lead and evolve our learning and development function across multiple EMEA locations. This critical role serves as the central owner and champion of the company’s Standard Operating Procedures (SOPs)—responsible for capturing, maintaining, and continuously improving them to support operational scalability and excellence.

Benefits:

• £35,000 – £40,000 per annum
• Private Medical Insurance
• Healthcare scheme
• Excellent contributory pension scheme
• Online retail discounts
• Cycle to Work scheme
• Full training programme with continuing professional development
• Opportunities for promotion and career progression

As Training Manager at our Alderley Edge office, you will:

• Act as the primary custodian for SOPs, ensuring processes are captured, stored, and maintained with precision across all business units.
• Champion the development and deployment of process documentation standards and best practices to support scalable operations.
• Collaborate with stakeholders to identify training and documentation needs aligned with business goals and operational improvements.
• Design and deliver effective instructor-led, virtual and AI Agent driven training programs across EMEA, aligned with SOPs and key business processes.
• Create engaging, high-quality digital learning content (videos, audio, interactive formats) that reinforces SOPs and operational knowledge.
• Implement feedback and performance metrics to measure the effectiveness and impact of training and documentation.
• Lead change enablement by providing structured training and onboarding support for process or system changes.

The ideal Training and Development Manager will have the following skills and experience:

• 5+ years of experience in training management, learning & development, or a similar role—ideally within a technology or distribution environment.
• Demonstrated experience in owning or managing SOPs, process documentation, and related governance activities.
• Strong working knowledge of Learning Management Systems (LMS) and digital content creation platforms.
• Experience designing and producing multimedia training content, including video and audio formats.
• Experienced in delivering both virtual and classroom-based training across dispersed teams.
• Analytical skills with a strong grasp of training ROI, performance metrics, and feedback loops.
• Systems-savvy with an aptitude for understanding complex processes, compliance frameworks, and business operations.

Established in 1987, QBS Software provides a platform for software companies and channel resellers to increase efficiency and achieve growth. We are a technology company with a focus on software – covering the enterprise, cloud and consumer markets. QBS has been named in both the annual Sunday Times HSBC International Track 200 showing significant annual compound growth, and the London Stock Exchange 1000 companies to inspire Britain.

The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral.

“Where great people work together” – we are looking for ambitious co-workers to take our business to the next level, and as an equal opportunities’ employer, we are committed to creating an inclusive and equitable environment for all our employees. We believe we are stronger when we reflect the diversity in the world around us, making us more dynamic, more innovative and more competitive.

The role is a mix of home working and office-based days, candidates should therefore have a reasonable commute to our Alderley Edge office. Working hours 9.00am – 5.30pm Monday to Friday.

#J-18808-Ljbffr