At a Glance
- Tasks: Lead the Voice of Customer programme and design impactful surveys.
- Company: QBE, a leading insurance provider with a focus on customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to enhancing customer insights.
- Why this job: Make a real difference in customer outcomes and influence key decisions.
- Qualifications: Experience in customer experience management and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
QBE in London seeks an experienced Customer Experience Manager to lead the end-to-end Voice of Customer programme for the European Operations division.
You will design surveys, generate insights, and drive actions that improve customer outcomes across claims, underwriting, and market management.
You will collaborate with Ex Cos, senior leaders, and governance committees, embedding customer insights into decision making while maintaining EO priorities and Group CX alignment.
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We think you need these skills to ace VOC Lead — Customer Insight & Action (London)
Customer Experience Management
Survey Design
Data Analysis
Insight Generation
Stakeholder Collaboration
Decision-Making
Governance Committee Engagement
