Strategic Broker Co-ordinator

This is a London based role with hybrid working. A highly visible role supporting QBE’s strategic broker relationships, combining data, coordination and stakeholder engagement at the heart of the distribution function.

This role offers a great opportunity to work closely with senior stakeholders across underwriting and distribution, supporting the management of QBE’s most strategic broker relationships. Sitting at the centre of broker engagement activity, the role combines data, coordination and relationship management to ensure objectives are delivered, governance is maintained and insights are clearly communicated. It provides strong exposure to the insurance distribution landscape and is well suited to someone who is analytically minded, organised and keen to build their career in broker or distribution-focused roles within a global insurance business.

About QBE: At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

Your new role:

• Support the planning, development and delivery of engagement strategies for designated strategic brokers.
• Partner with QBE Account Directors to prepare for and participate in Quarterly Business Reviews.
• Track progress against agreed objectives, monitoring performance and highlighting risks or opportunities.
• Coordinate outputs from monthly strategic broker meetings, ensuring actions are delivered to agreed timescales and stakeholders are kept informed.
• Provide day‑to‑day account management support across a portfolio of identified brokers.
• Monitor and report on broker performance, with a focus on new business, retention and profitability.
• Coordinate broker relationship mapping to ensure effective alignment and engagement with priority brokers.
• Leverage data and emerging tools, including AI where appropriate, to streamline processes, improve consistency and enhance reporting and insight.
• Contribute to EO and Global reporting as required.
• Manage the generation, tracking and governance of broker payments in line with contractual terms and broker remuneration policy.
• Support the Head of Agency Management to ensure full compliance with broker onboarding and offboarding processes.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About You:

• Strong analytical capability, with the ability to prepare, interpret and present data and management information to support decision‑making and stakeholder discussions.
• Sound judgement and confidence to escalate issues appropriately, recognising when risk, governance or timing requires attention.
• Proficiency in Microsoft Office applications, with confidence working with reports, data and presentation materials; experience with CRM tools such as Salesforce is beneficial.
• A working knowledge of the insurance market, including policies, practices, trends and distribution models, or a strong interest and curiosity to develop this knowledge quickly.
• An understanding of customer and broker service principles, including assessing needs, meeting service standards and supporting positive, long‑term relationships.
• An organised and curious approach, with a willingness to learn and collaborate across teams and geographies, and an interest in distribution or broker relationship management.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.