Service Excellence Manager – Insurance

Based from London with hybrid working, this role will be pivotal to supporting the delivery of the transformation landscape across Underwriting and Operations in order to drive consistency across Portfolios, minimise impact and maximise benefits of change implementation. This is an exciting opportunity for you to grow your career within the insurance industry, and join a team of experienced and supportive colleagues.

Your role

• Support the Senior Service Excellence Underwriting Manager in the delivery of our UK Operations Change Plan with a focus on Business Change, Project management and pricing.
• Own and drive specific initiatives within the UK Operations Plan by liaising with business stakeholders to:
  • Understand the challenges the team are facing.
  • Understand the current way of working.
  • Highlight areas of potential improvement and brainstorming options.
• Support the progress of initiatives by aiding collaboration, progressing actions and troubleshooting issues that are preventing progress as well as providing feedback to the UK Operations Change Plan.
• Consistently challenge the end-to-end operating journey across all relevant Portfolios of business to improve its technical capability, operational efficiency, customer service and alignment across the UK.
• Build relationships with wider QBE functions to aid operationalisation of processes, maximising benefit and controlling impact.
• Develop relationships with key stakeholders/business managers to fully support their change needs.
• Work closely with Underwriting Support Managers to ensure all concerns about emerging risks or current change are understood and managed through clear communication, training, collaboration etc.

About You

• General insurance knowledge, ideally with experience in pricing, transformation or project work.
• Experience of working with and influencing stakeholders at all levels – internal and external.
• Relationship management experience with effective communication skills, written and verbal.
• Able to use office applications, Word, Excel, Access, PowerPoint.
• Experience of working as part of a team.
• Self-sufficient and able to work at pace.

Why QBE?

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

For more information on our strategy targets please take a look at our Careers Page.

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during our recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.