At a Glance
- Tasks: Drive continuous improvement and align operations with business goals across global teams.
- Company: Join a leading insurance firm committed to excellence and innovation.
- Benefits: Full-time role with competitive salary, travel opportunities, and a supportive work culture.
- Other info: Opportunity for career growth and collaboration with international teams.
- Why this job: Be a key player in shaping change and enhancing service excellence in a dynamic environment.
- Qualifications: Experience in insurance or reinsurance, with strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
This role sits within Reinsurance Operations and operates at the intersection of business, operations, and change, supporting both BAU activity and continuous improvement initiatives. You will act as a key link between underwriting, operations, and project/change teams, ensuring that operational priorities, small-scale change initiatives, and business objectives are aligned and effectively delivered across a global stakeholder group. This is a London-based role with occasional travel across the UK and Europe.
Your New Role
- Collaborate with strategy and business teams to understand objectives, facilitate workshops, and shape change opportunities.
- Identify and assess potential initiatives, ensuring they are clearly scoped, aligned with CTO requirements, and ready for implementation.
- Support the Service Excellence Lead in creating a culture of continuous improvement by identifying best practices and monitoring the impact of change initiatives.
- Facilitate workshops to identify operational challenges, priorities, and improvement opportunities.
- Work with global stakeholders across London, Brussels, and New York.
- Ensure alignment between team activity, project delivery, and business objectives.
- Maintain awareness of risk, controls, and audit requirements to ensure operational readiness.
- Collaborate with team leaders to ensure operational readiness for change initiatives.
- Monitor and help prioritise change requests and small-scale projects.
About You
- Experience within insurance (essential) or reinsurance (preferred).
- Background in underwriting operations, change, or business improvement roles.
- Proven ability to operate in a large, complex corporate environment.
- Resilience and adaptability, staying focused on outcomes and navigating change with confidence.
- Strong stakeholder management skills across regions and seniority levels.
- Cross-functional awareness and relationship-building, with a collaborative and proactive approach.
- Good understanding of risk, controls, and audit awareness (not direct audit ownership).
- Operations experience with some exposure to systems, IT, or change delivery.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
