Senior IT Business Analyst

Location: London

Type: Permanent, full time Hybrid role, happy to talk flexible working

The Opportunity

QBE Europe is looking for a Senior IT Business Analyst to join a well‑established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the chance to work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of utmost importance and will be key to the next phases of our growth.

The Business Analyst’s role is to ensure that high value is delivered in the most efficient way to the customer. The BA will have the ability to problem solve and implement new ideas whilst inspiring creativity with the teams you work with. You may specialise in process, data, business, or systems analysis and will be required to use one or a combination of those skill sets to identify gaps in business procedures, gather both high level and detailed requirements and where appropriate define or redesign processes, methods of working with business applications, workflow or other related business tools as may be necessary. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Your new role

• Customer Centricity
  • Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs
  • Anticipate future challenges and opportunities to deliver long‑term value.
  • Analyse and challenge business problems, opportunities and needs to drive out what’s really needed
• Cross‑Functional Collaboration
  • Understand the business and technology vision and strategy to prioritise and align key outcomes.
  • Collaborate with stakeholders, product owners, developers, testers, scrum masters, solution architects and project managers to assist in the delivery of value.
• Business & Systems Analysis
  • Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes.
  • Lead and deliver such analysis activities, including:
  • Breaking down complex business problems into manageable components (e.g., epics, user stories, business requirements).
  • Defining and documenting functional and non‑functional requirements.
  • Develop process maps and target operating models to enhance clarity and efficiency.
  • Data analysis and definition, e.g. data‑led insights, development of data dictionaries and data models.
  • Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.
  • Partnering with architects or development teams to produce appropriate design specifications
  • Continuously review and assess solution delivery to ensure it will meet business requirements.
  • Continuous Improvement & Agile Ways of Working
    • Embrace, challenge and evolve standards and practices around ways of working.
    • Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up.
    • Balance and prioritise workload, escalating conflicting demands where necessary.
    • Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation.

  About You

  • Proven experience as a senior business analyst or in a similar strategic role.
  • Strong ability to support stakeholders through change initiatives.
  • Insurance industry experience with a deep understanding of its challenges and opportunities.
  • Excellent communication skills and a collaborative mindset.
  • Strong proactive problem‑solving ability.
  • Empathetic approach to understanding and addressing customer needs.
  • Comfortable working in fast‑paced, evolving environments with a capacity for managing ambiguity.
  • Capable of fostering a culture of learning and applying new insights.
  • Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.
  • Expertise in defining business analysis approaches for complex programmes and projects.
  • Able to maintain impartiality and provide balanced perspectives.
  • Proactive in identifying potential issues and taking preventative or corrective action.
  • Self‑driven, with a strong sense of urgency and focus on delivering results.
  • Experience mentoring, coaching, and developing members of an analysis team.
  • Experience working in Agile or DevOps environments.
  • A relevant professional qualification is highly desirable.

  Benefits

  We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

  • 30 days holiday a year with the option to buy up to 2 additional days.
  • Flexible working – balancing work and life is important, our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
  • Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

  Skills

  • Business Management
  • Business Process Modeling
  • Change Management
  • Critical Thinking
  • Customer Service
  • Information Technology Applications
  • Intentional collaboration
  • Managing performance
  • Prioritization
  • Process Improvements
  • Project Planning
  • Requirements Gathering
  • Risk Management
  • Sourcing Analytics
  • Stakeholder Management

  Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.