At a Glance
- Tasks: Lead complex change initiatives and drive strategic transformation across the business.
- Company: Join a leading insurance firm known for innovation and excellence.
- Benefits: Enjoy 30 days holiday, private medical insurance, and flexible remote work options.
- Other info: Be part of a high-impact team with a collaborative culture.
- Why this job: Shape impactful change in a dynamic environment with significant career growth.
- Qualifications: Experience in business change and strong stakeholder engagement skills required.
The predicted salary is between 60000 - 80000 € per year.
We are expanding our Insurance and Operations transformation capability and are looking for multiple Change & Excellence professionals to play a pivotal role in shaping how change is delivered across the business. Sitting within a high-impact core change team, these roles lead complex, strategic initiatives that span multiple P&Ls, as well as enterprise-wide priorities that sit outside traditional silos. These are senior, hands-on change roles for experienced professionals who are comfortable leading initiatives end-to-end, shaping the approach, and doing the work where required. You will operate in environments where outcomes are clear, but the path to get there is not - requiring judgement, adaptability, and strong collaboration across technical and non-technical stakeholders. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your new role
- Lead complex, enterprise-wide change initiatives spanning multiple P&Ls and functional boundaries.
- Shape work from first principles - defining problems, outcomes and approaches in ambiguous environments.
- Design and drive pragmatic delivery plans, adapting structure and governance as initiatives evolve.
- Act as the connective tissue across change, bringing together SMEs from technology, legal, risk, compliance, finance and operations.
- Confidently engage and influence senior stakeholders, even where subject matter is unfamiliar.
- Translate business needs into clear, outcome-focused requirements, bridging business and technology teams.
- Maintain momentum across multiple workstreams, ensuring alignment, progress and effective decision-making.
- Embed continuous improvement thinking, using insight and data to focus on impact and benefits realisation.
About you
- You’ll bring a senior, consulting-style mindset and the ability to operate at pace, including:
- Significant experience delivering business change, transformation or consulting engagements.
- Strong cross-functional experience, navigating complex organisational and stakeholder landscapes.
- Consulting or advisory background (e.g. Big 4 or similar), ideally with financial services clients. London market or general insurance knowledge is required.
- Comfort working in ambiguity, focusing on outcomes rather than predefined solutions.
- Confidence leading senior stakeholder discussions across legal, risk, compliance, finance and technology.
- Ability to engage effectively with technology teams without being a deep technical specialist.
- Excellent structuring, problem-solving and analytical capability.
- A collaborative, adaptable approach with the confidence to shape and lead initiatives end-to-end.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
Awards & Recognition
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance.
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year.
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer.
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee.
Skills
- Coaching
- Cost Management
- Critical Thinking
- Delivery Management
- Intentional collaboration
- Managing performance
- Negotiation
- Performance Management (PM)
- Process Improvements
- Project Delivery
- Risk Management
- Stakeholder Management
- Strategic Thinking
- Team Management
- Waterfall Model
Application Close Date: 25/05/2026 11:59 PM
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Senior Manager / Manager, Change & Excellence in London employer: QBE
QBE is an exceptional employer that fosters a dynamic and inclusive work culture, offering flexible working arrangements and a strong focus on employee well-being. With generous benefits such as 30 days of holiday, comprehensive private medical insurance, and opportunities for professional growth within a high-impact change team, employees are empowered to lead transformative initiatives in a collaborative environment. Located in London, QBE provides a unique opportunity to engage with diverse stakeholders across the financial services sector, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager / Manager, Change & Excellence in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. We recommend practising common interview questions and even some role-specific scenarios to showcase your expertise.
✨Tip Number 3
Showcase your adaptability! In change management roles, being flexible is key. Share examples of how you've successfully navigated ambiguity and led initiatives from start to finish. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream role together!
We think you need these skills to ace Senior Manager / Manager, Change & Excellence in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in leading complex change initiatives and your ability to navigate cross-functional landscapes. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Manager / Manager role. Share specific examples of how you've successfully managed change and influenced stakeholders in the past.
Showcase Your Problem-Solving Skills:In your application, don’t shy away from discussing ambiguous situations you've faced. We love candidates who can demonstrate their judgement and adaptability in complex environments. Tell us how you approached these challenges!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at QBE
✨Know Your Change Frameworks
Familiarise yourself with various change management frameworks and methodologies. Be ready to discuss how you've applied these in past roles, especially in complex environments. This will show your depth of knowledge and ability to lead initiatives effectively.
✨Prepare for Stakeholder Engagement
Think about how you would engage with senior stakeholders across different functions. Prepare examples of how you've influenced decision-making in the past, particularly in ambiguous situations. This will demonstrate your confidence and collaborative approach.
✨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Practice structuring your thoughts clearly and articulating your problem-solving process. This will highlight your analytical capabilities and adaptability in navigating complex challenges.
✨Emphasise Continuous Improvement
Discuss how you've embedded continuous improvement thinking in previous roles. Use specific examples where data-driven insights led to impactful changes. This will align with their focus on benefits realisation and show your commitment to excellence.
