At a Glance
- Tasks: Lead a dynamic team to deliver top-notch multinational insurance services.
- Company: Join QBE, a global insurer with a supportive and innovative culture.
- Benefits: Enjoy 30 days holiday, private medical cover, and remote work options.
- Other info: Be part of a winning team recognised for excellence in the industry.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in team management within the insurance sector is essential.
The predicted salary is between 28000 - 35000 £ per year.
QBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity as a Multinational Service Team Leader. This is a key role to the European Operations (EO) business where you will be managing a Team of Multinational Service Handlers and Specialists to deliver essential multinational servicing and co-ordinating programmes through their full lifecycle (submission management, quote production, policy administration, and cashflow management) whilst working with producing underwriting teams and Global Network offices.
We are seeking individuals who are looking for a chance to join a great team in a supportive environment where anything is possible. If you are a team player with a desire to lead and inspire, then this is the role for you.
About QBE: At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
The Opportunity: We’re looking for an experienced and people-focused Multinational Service Team Leader to join our Chelmsford-based Multinational Service Centre (MSC). This is a key leadership role within European Operations, responsible for managing a team of Multinational Service Specialists and Case Handlers. You will oversee the delivery of complex multinational insurance programmes across their full lifecycle — ensuring high service standards, operational efficiency, and regulatory compliance. This is an excellent opportunity for someone who enjoys leading teams, improving processes, and working within a fast-paced, global insurance environment.
Main Responsibilities:
- Lead, manage, and develop a team of Multinational Service Specialists and Case Handlers to deliver high-quality service.
- Monitor team performance against KPIs, SLAs, and service standards, acting where required.
- Conduct regular 1:1s, performance reviews, and development planning to support team growth.
- Act as the main escalation point for complex queries, issues, and referrals.
- Oversee the end-to-end delivery of multinational programmes (submission, quote, policy servicing, and cashflow).
- Manage workflow, prioritisation, and resource allocation to ensure deadlines are consistently achieved.
- Build strong relationships with underwriters, brokers, and global network offices to ensure seamless coordination.
- Ensure compliance with regulatory, tax, and internal governance requirements across all activities.
- Drive continuous improvement by identifying inefficiencies and implementing process enhancements.
About You: Experience managing or leading a team within an insurance environment, ideally with exposure to multinational programmes. Strong ability to engage, motivate, and develop team members. Excellent organisational and prioritisation skills with the ability to manage multiple workflows. Confident communicator with strong interpersonal and stakeholder management skills. Ability to work under pressure and manage competing deadlines. Proactive mindset with strong problem-solving and decision-making skills. High attention to detail and a structured, analytical approach. Understanding of regulatory, tax, and compliance considerations within insurance (desirable). Comfortable using MS Office tools including Word, Excel, and PowerPoint.
Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Awards & Recognition: We value our employee’s experience with us and are proud to have been recognised for various awards.
Application & EEO: Apply now and let’s make it happen! Your career. At the heart of it.
Skills: Business Management, Commercial Acumen, Communication, Critical Thinking, Customer Value Management, Decision Making, Insurance Underwriting, Intentional collaboration, Managing performance, Portfolio Management, Regulatory Compliance Management, Risk Management, Service Delivery, Stakeholder Management, Team Management.
Application Close Date: 30/06/ :59 PM
How to Apply: To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Multinational Service Team Leader in London employer: QBE
QBE is an exceptional employer, offering a supportive and dynamic work environment in Chelmsford where you can lead a talented team dedicated to delivering high-quality multinational insurance services. With a strong focus on employee growth, comprehensive benefits including generous holiday allowances and private medical insurance, and a culture that values innovation and collaboration, QBE empowers its employees to make a meaningful impact both within the company and in the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Multinational Service Team Leader in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like QBE). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like QBE. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Multinational Service Team Leader in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at QBE.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at QBE. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at QBE
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at QBE to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at QBE, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding QBE's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
