At a Glance
- Tasks: Manage data platforms, ensuring reliability and performance while driving continuous improvement.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working options, and a generous pension plan.
- Other info: Great career growth opportunities in a supportive team.
- Why this job: Make a real impact in a dynamic environment focused on innovation and customer satisfaction.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 55000 - 65000 € per year.
Location: London
Type: Permanent, full time
Flexible working: Happy to talk flexible working
The Opportunity
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement. The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your New Role
- Own the end‑to‑end service management of data and analytics platforms.
- Establish, manage and report against SLAs and OLAs for data platform services.
- Act as the primary operational contact for platform incidents, issues and service requests.
- Coordinate incident, problem and change management across platform teams and third‑party vendors.
- Ensure effective monitoring, alerting and performance management of platforms.
- Drive continuous improvement in platform reliability, resilience and user experience.
- Support safe transition of platform changes and enhancements into BAU operations.
- Manage vendor service performance and escalations in line with contractual arrangements.
- Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
- Support operational readiness for platform growth and new capabilities.
About You
- Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
- Strong understanding of IT service management principles such as incident, problem and change management.
- Experience managing third‑party vendor performance and service levels.
- Ability to operate calmly and effectively in complex, fast‑paced environments.
- Strong communication skills with the ability to engage technical and non‑technical stakeholders.
- A pragmatic, customer‑focused approach with a strong commitment to operational excellence.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important so our flexible working opportunities are open to all. This can include part‑time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Skills
- Analytical Thinking
- Application Development
- Commercial Acumen
- Critical Thinking
- Intentional collaboration
- Managing performance
- Platform Management
- Prioritization
- Process Improvements
- Product Management
- Reliability Engineering
- Resource Planning
- Risk Management
- Software Development Life Cycle (SDLC) Methodologies
- Stakeholder Management
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Data Platforms Service Delivery Manager in London employer: QBE
At QBE, we pride ourselves on being an excellent employer, offering a dynamic work culture that values flexibility and employee well-being. With 30 days of holiday, generous pension contributions, and a commitment to professional growth, our London office provides a supportive environment where you can thrive while making a meaningful impact in the data and AI space. Join us to collaborate with passionate colleagues and contribute to innovative solutions in a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Data Platforms Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Data Platforms Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Data Platforms Service Delivery Manager. Highlight your experience in service delivery and any relevant IT service management principles you've mastered. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about data platforms and how you can contribute to our mission at QBE. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage service levels and improve platform reliability. Numbers and results speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the QBE team. Let’s make it happen!
How to prepare for a job interview at QBE
✨Know Your Data Inside Out
Make sure you understand the data platforms and analytics tools that QBE uses. Brush up on your knowledge of service delivery and management principles, especially around incident and change management. This will help you speak confidently about how you can contribute to their operations.
✨Showcase Your Communication Skills
Since the role involves engaging with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Prepare examples from your past experiences where you successfully communicated with diverse teams or managed vendor relationships.
✨Demonstrate a Customer-Focused Mindset
QBE values a customer-centric approach, so think of ways you've improved user experience or service reliability in previous roles. Be ready to discuss specific instances where your actions led to better outcomes for users or clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in service delivery and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
