Claims Manager - Marine, Energy and Political Risk in London

London based role with hybrid working. Play a pivotal role in leading process improvements, cultivate strong stakeholder connections, and harness data insights to drive performance and reveal key trends.

We’re excited to offer an opportunity for a Claims Manager to join our Marine and Energy Claims team, leading with purpose and driving positive impact. In this role, you’ll provide strategic direction across the claims function, championing customer experience while delivering operational excellence. You’ll lead and develop a high‑performing, collaborative team, oversee complex claims, and influence business strategies to achieve outstanding outcomes for both customers and the organisation. With a focus on innovation, compliance, and continuous improvement, you’ll play a key role in shaping processes, strengthening stakeholder relationships, and using data‑driven insights to enhance performance and identify trends.

With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive and inclusive environment.

Your new role:

• Develop and implement outcome measures and performance targets for claims.
• Translate strategic plans into clear operational objectives for the business unit.
• Champion a strong compliance culture across all processes.
• Monitor industry trends and recommend strategies to address emerging issues.
• Build and maintain strong client relationships to deliver exceptional customer service.
• Analyse claims metrics to ensure targets are met and drive continuous improvement.
• Ensure legitimate claims are processed and paid in line with policy conditions.
• Lead and engage claims leaders in developing and delivering business strategies.
• Provide technical guidance, leadership, and coaching to claims professionals.
• Manage team performance and approved budgets within the business area.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About You:

• Significant experience in marine and/or energy and/or political risk claims, with a deep understanding of complex claims handling.
• Proven track record of leading an insurance claims function, driving strategic objectives and operational excellence.
• Experience managing and developing teams, fostering collaboration and high performance.
• Demonstrated ability to take on increasing levels of responsibility, showing adaptability and growth in previous roles.
• Strong stakeholder management and relationship‑building skills, with a focus on delivering exceptional customer outcomes.
• Expertise in compliance and regulatory requirements, ensuring adherence across all claims processes.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations.

Awards & Recognition:

We value our employee’s experience with us and are proud to have been recognised for various awards.

How to Apply:

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills: Coaching for success, Communication, Cost Management, Critical Thinking, Decision Making, Influencing, Insurance Claims Management, Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Risk Management, Stakeholder Management, Strategic Agility, Strategic Leadership.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.