Claims Administrator in Leeds

To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

About QBE: At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

The Opportunity: Are you passionate about delivering exceptional customer service and making a real difference at the first point of contact? We’re looking for a proactive and detail-oriented individual to join our team, where you’ll play a key role in supporting customers through their claims journey. From handling calls and written correspondence to negotiating settlements and working with automated processes, this role offers variety, challenge, and the opportunity to build your knowledge of legal and regulatory matters. If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to grow within a supportive team, we’d love to hear from you.

Your New Role:

• Answer calls and written correspondence from our customers to make sure they have the support they need at the first point of contact.
• Action written response correspondence as appropriate.
• Liaise with stakeholders regarding claims to ensure the best outcomes for our customers.
• Negotiate settlements with third parties.
• Entering key data accurately on Excel and in-house systems.
• Working with automated assisted processes.
• Develop and maintain a knowledge of legal & regulatory matters.
• Understand the technical language used in documents and interpret the meaning.
• Put the customer at the forefront of everything we do.

About you:

• A passion for excellent customer service by going above and beyond to understand our customers’ needs.
• Able to follow a detailed process to ensure that all data is accurately recorded in a consistent manner.
• The capability to develop and maintain an understanding of legal, regulatory & insurance matters.
• A willingness to embrace and help shape innovation and technology within QBE to the benefit of the customer.
• Able to adapt to changing customer requirements in a modern workforce.
• Ability to own and resolve problems.

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

How to Apply: If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.