Claims Adjuster - Contruction in Leeds

This is an exciting opportunity to join our Leeds based claims teams, focusing specifically on Construction Loss claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.

About QBE: At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

Your new role: Reporting to Assistant Claims Manager, you will be responsible for managing a portfolio of construction-related insurance claims from first notification through to settlement. You will assess policy coverage, investigate liability and work closely with policyholders, brokers, loss adjusters, solicitors and other stakeholders to deliver fair, timely and commercially sound claim outcomes. The role requires strong technical judgement, clear communication and the ability to handle complex and high-value claims while providing a professional and customer-focused service.

• Investigate and resolve claims in order to provide excellent claims handling service with minimal leakage.
• Ensure that estimates and billings are calculated correctly by clients and brokers and that QBE’s share has also been correctly calculated.
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments.
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate.
• Manage disputed claims and other material claims issues in order to resolve and settle claims on an economic basis.
• Ensure that claims fees and advices are responded to within agreed timeframes to ensure good service.
• Provide a professional service to brokers and clients which supports the reputation of the company.
• Ensure that base premiums have been received before making claim payments.
• Where appropriate, ensure reinstatement premiums have been calculated correctly when making claim payments.
• Respond to internal and external stakeholder requests in accordance with service standards.
• Flag complaints as required and treat customers fairly.
• Maintain knowledge of the claims portfolio and provide information to others on request to ensure the effective monitoring of claims to support underwriting and claims decisions.
• Reserve accurately to ensure that the company’s liability is clear at all times.
• Ensure accurate and timely update of the company’s systems as and when required.
• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of claims.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About you: Strong investigative and analytical skills. An interest in insurance, claims or the construction industry, with a willingness to learn and develop technical knowledge. Some experience in a customer service, administrative or office-based role is beneficial. Strong communication and relationship management skills, with the confidence to speak to customers and colleagues professionally and empathetically. Good attention to detail and accuracy when handling information and documentation. Ability to organise and prioritise tasks, managing multiple pieces of work in a fast-paced environment. A positive, customer-focused approach, particularly when dealing with sensitive or challenging situations. Comfortable working as part of a team and open to feedback, coaching and development. Willingness to learn new systems and processes; previous exposure to claims or CRM systems is helpful. Able to use MS Office applications, Word, Excel and Access.

Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

Awards & Recognition: We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year.
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee.

How to Apply: If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.