Claims Adjuster in Leeds

To examine, evaluate and process claims estimates and paid claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.

We are looking for a Personal Injury Claims Adjuster to join our Casualty team in Leeds, focusing specifically on our employer's liability & public liability claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.

With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

About QBE: At QBE, we get to the heart of what matters for our customers. We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact.

Your new role:

• Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage.
• Identify and investigate coverage issues to ensure the company's liability aligns with its contractual commitments.
• Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate.
• Manage claims and other material claims issues to resolve and settle claims on an economic basis.
• Ensure claims fees and advice are responded to within agreed timeframes to provide good service.
• Respond to internal and external stakeholder requests in accordance with service standards.
• Flag complaints as required and treat customers fairly.
• Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions.
• Reserve accurately to ensure the company's liability is always clear.
• Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims.

About you:

• Excellent investigative skills.
• Proven experience dealing with policy coverage.
• Experience dealing with liability negotiations.
• Effective communication skills, written and verbal.
• Relationship management skills.
• Able to effectively use MS Office applications such as Word, Excel and PowerPoint.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working opportunities are open to all, including part-time, job share and compressed hours.
• Pension – automatically enrolled into the QBE pension plan, with employer contributions of 10% of your basic salary.
• Private medical insurance – fully comprehensive private medical cover for you and your family.
• Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – our pension strategy supports our net-zero goal by investing more in green businesses.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper.

Awards & Recognition: We value our employee's experience with us and are proud to have been recognised for various awards.

If you're looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

How to Apply: To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.