At a Glance
- Tasks: Manage data platforms, ensuring reliability and performance while driving continuous improvement.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working options, and a generous pension plan.
- Other info: Great career growth opportunities in a supportive team.
- Why this job: Make a real impact in a dynamic environment focused on innovation and customer satisfaction.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 60000 - 75000 € per year.
Location: London
Type: Permanent, full time
Flexible working: Happy to talk flexible working
The Opportunity
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement. The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your New Role
- Own the end‑to‑end service management of data and analytics platforms.
- Establish, manage and report against SLAs and OLAs for data platform services.
- Act as the primary operational contact for platform incidents, issues and service requests.
- Coordinate incident, problem and change management across platform teams and third‑party vendors.
- Ensure effective monitoring, alerting and performance management of platforms.
- Drive continuous improvement in platform reliability, resilience and user experience.
- Support safe transition of platform changes and enhancements into BAU operations.
- Manage vendor service performance and escalations in line with contractual arrangements.
- Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
- Support operational readiness for platform growth and new capabilities.
About You
- Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
- Strong understanding of IT service management principles such as incident, problem and change management.
- Experience managing third‑party vendor performance and service levels.
- Ability to operate calmly and effectively in complex, fast‑paced environments.
- Strong communication skills with the ability to engage technical and non‑technical stakeholders.
- A pragmatic, customer‑focused approach with a strong commitment to operational excellence.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important so our flexible working opportunities are open to all. This can include part‑time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Skills
- Analytical Thinking
- Application Development
- Commercial Acumen
- Critical Thinking
- Intentional collaboration
- Managing performance
- Platform Management
- Prioritization
- Process Improvements
- Product Management
- Reliability Engineering
- Resource Planning
- Risk Management
- Software Development Life Cycle (SDLC) Methodologies
- Stakeholder Management
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Data Platforms Service Delivery Manager employer: QBE
At QBE, we pride ourselves on being an excellent employer, offering a dynamic work culture that values flexibility and employee well-being. With 30 days of holiday, a generous pension plan, and opportunities for professional growth, our London office fosters a collaborative environment where you can make a meaningful impact while working alongside passionate and talented colleagues. Join us in shaping the future of data and AI platforms, and experience the support and innovation that makes QBE a standout choice for your career.
StudySmarter Expert Advice🤫
We think this is how you could land Data Platforms Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their data platforms and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Whether it's explaining complex technical concepts or discussing service delivery strategies, being able to articulate your thoughts clearly is key. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Data Platforms Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Data Platforms Service Delivery Manager. Highlight your experience in service delivery and operations, especially within data or technology platforms. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission at QBE. Be sure to mention your understanding of IT service management principles and your customer-focused approach.
Showcase Your Communication Skills:Since this role involves engaging with both technical and non-technical stakeholders, make sure your application reflects your strong communication skills. Use clear and concise language to demonstrate your ability to convey complex ideas simply.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at QBE
✨Know Your Data Platforms
Before the interview, dive deep into the specifics of data platforms and service delivery. Familiarise yourself with common tools and technologies used in the industry. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Master the SLAs and OLAs
Understand the concepts of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) as they relate to data services. Be prepared to discuss how you've managed these in past roles and how you would approach them at QBE.
✨Showcase Your Communication Skills
Since this role involves liaising between technical teams and business users, practice articulating complex ideas in simple terms. Think of examples where you've successfully communicated with both technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Prepare examples from your experience where you effectively managed incidents or drove continuous improvement in service delivery.
